Hi Guys!

I am currently using Electrum wallet 3.3.6 executable version. Which is fine till last night. And this morning when I open the wallet what I found is what every addresses in the wallet address list I copy either using Ctrl+C/Ctrl+V or right click select copy are the same, and I looked it on explorer and noticed that this address:13gwPnRgJjqsg2T1QQ6LQXtxWJAQDJWD6z has receipt more than 1.4 BTC so far with various amount recently.

I double checked the phonmena when I opened another wallet file, and the copy/paste result pointed to the same address :3NW1CuurGdsWfRmWTjgjMJueTt1eM5L32R, which is now empty for now.

So, when you guys copy address from your electtrum wallet I urge you to double check the paste results before you click confirm. It is highly likely that those vicious ones are using this to ripe you off.

Good luck

I think I just be lucky they did not ignore my request. Nevertheless just share with guys have the same problem might just give them even a slight hope instead just saying you can't recover.

Good to know that there is alternative option available for those lost their phone have 2FA.

However, I presume your suggestion regarding 2FA recovery only works if you logged in when you get access to the google authenticator via google play store, which is not the case in some android smart phone, especially in China the google play store service is not available. that means when install google authenticator they probably do not know what account to log in or just be anonymous, then the above might not work.

Hi everyone,

Have an Electrum wallet with 2FA cosigner, however lost cell phone with 2FA and can't find the corresponding seed file. Searched for days regarding how to recover either seed or google 2FA.

The information I got online regarding this kind of scenario(the worst one: 2FA wallet lost 2FA + forgot 'Seed' + you can access the wallet -> you have the password) are:
1. Once you choose 2FA wallet the seed phrase only visible once and must make sure you write it on paper -> it is very important cause you only got one chance to know the exact seed phrase. Both Electrum and Trustcoin can't help you with this. There is an article says the entropy to decrypt the seed file is 2^135.

2. If seed is no longer an option the only choice you have is to recover Google 2FA, which is up to the issuer 'Trustcoin' to decide.

So, my personal experience is that:
1. Make sure you have access to the wallet, which is you have the CORRECT PASSWORD;
2. Make sure you remember the email address linked to the wallet which registered in Trustcoin and have control over the email address;
3. Go to Trustcoin website:https://api.trustedcoin.com/#/contact-us, send an email to state your situation via the email address mentioned above;
4. If Trustcoin replies, they probably ask you questions regarding the wallet to prove you actually control the wallet, i.e. one of the addresses, either 'receiving' or 'change' or the current balance etc.
5. Once provide the above information and Trustcoin replies again, hopefully your evidence is persuasive enough they might attached a QR code for you to recover the 2FA, which you know what to do next.