Beware of doing business with BiteBTC. They claim they had a fire in the data centre, and data has been lost. I have never heard of a "big" company keeping the backup servers in the same location as their primary servers, for this very reason.
Many of us lost access to our accounts. They ask us to fill is a form. But what form??. Nothing is attached to the email. And now 5 days later still no communication
In solidarity crypto currencies should remove themselves from this exchange. By listing with them you are damaging your brand's image.