I disputed this 12.5 unit payout as incorrect. Their support team responded by saying that the 12.5 payout was correct. 🤯

Now I have to appeal that as well. There is where I find myself today.  Need some other senior members to sure their calculations as well. Appreciate your Time and effort.

I have experienced this once previously at a different sports books.  I haven't mentioned the name of this site up to this point as I don't believe it was nefarious.  However I was only paid 12.5 units.  Currently my case is in dispute. 

Thank you very much for taking the time to respond on this one. Much appreciated. 

Hello guys,

I need some help here.  I am absolutely certain I was underpaid on a wager from yesterday.  

Details below:
- On Friday I wagered on a horse named 'Moonin Rusty'.  
- His track odds were 5 to 1 (to win the race)

- I wagered a total of  5 units on the horse.
 (The type of unit is irrelevant but for transparency the units were mbtc)

- The type of wager was a straight WIN bet.  
- My horse had to finish in 1st place or I would lose the wager.

🥳 🏆 🏇
Hey whaddya know! Moonin Rusty won the race! 1st Place!!

- At 5-1 ODDS my 5 Unit winning wager should pay a total of (X) Units.

- The 5 units have been deducted from my account at the time of wager.

--- How many units should I be paid when the wager is settled?

Hello, I am having an issue with FJ and want to know if anyone else is experiencing this or if It’s just me.

There was a promotion during Xmas time called secret Santa and in my account messages was a link to several boxes and then I was gifted a box and I selected and won 50 freespins on some Irish Clover game.

The spins could not be used right then and instead I had to wait a day and half before they would be able to be activated.

I waited the day and half and went to activate them and everything looked good, game started loading and then disconnected. Would not reload. I went to live chat. They said technical problem and I would have to wait a few more days to redeem them.

So a week goes by and I didn’t hear anything. Then two weeks go by and haven’t heard anything. I checked with them and said hey it’s been two weeks but they said yeah worst technical error in the history of the globe. We have an entire team of technicians working on this 24/7 and still weeks later it’s not resolved. For a few free spins.....

Then three weeks has passed no spins. Although they guaranteed me that I would be able to eventually redeem them.

Now four weeks has passed and I have never been able to access my Spins.  I cannot imagine what type of technical error would take a whole team of technicians working around the clock and still have no solution.... anybody else experience this?