Hello dear Bitcointalk community.
This is Ronnie from the main support department of cloudbet.
I would like to inform that Swofty (Albert Castillo) were contacted about his issue.
As every single platform/exchange/casino we have deposit and withdraw fees.
Albert transaction was large and we always handle that kind of withdraw request maunally for security reasons.
Our fees is one of the most lower in the market, and they are 1% for withdraw.
Albert were informed in order to receive his withdraw, he should proceed payment for the withdraw fees.
Albert were contacted by our CEO for confirmation about his case, because the amount of bitcoins its not small.
I would like to inform the bitcoin community that also Albert violated our Terms of Service also.
He were warned and informed.
Email verification and everything required were also send to the player.
Any future false arguments and free text stories based on no proof against our name, will continue to break our Terms of Service.
Albert were not the only person claiming ownership of this account, but also friend of him trying to manipulate and lie our team.
Albert tried to cheat, lie and manipulate, and if he like to receive any future help from us, he should also let the community that information.
He and his friend both claimed ownership of the account which also violating our Terms of Service.
Our terms are not negotiable, our fees also.
We are looking forward to fix Albert issue about the withdraw request, but if he continue trying to manipulate, lie and cheat, we will not tolerate it.
Albert, you can contact us any time for solution about your problem.
You were never ignored by our team and never will be.
But i would like to inform that you are one step away from being IP banned and ignored for future support requests if you continue to lie, manipulate and try to cheat our team with friends.

Thanks,

Ronnie @ Cloudbet