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1  Bitcoin / Electrum / Re: Keepkey Not Detected by Electrum Anymore on: February 28, 2019, 06:14:46 AM
Quote from: HCP on February 27, 2019, 11:22:26 PM
Quote from: bitgoldminer on February 27, 2019, 07:29:46 AM
Windows 10
Electrum 3.3.4
Updated to latest KeepKey firmware 2 days ago
The cable works fine as the Keepkey will work with the Chrome Keepkey plug in.
So, it seems like an Electrum issue.
Did you try downgrading Electrum like I suggested? the 3.3.3 releases (and associated digital signatures) are available on the Electrum download server here: https://download.electrum.org/3.3.3/

You should be able to simply download the "standalone .exe" version (electrum-3.3.3.exe) and run it from any directory and it will use your normal Electrum data directory and wallets etc. It is the easiest way to test various versions (without having to uninstall/reinstall etc).

Otherwise, you might need to try and forcefully remove the KeepKey drivers using Device Manager, then "re-install" it.

Yes, I tried 3.3.3 and it is still not recognizing it. I used the standalone version. I removed the device from the device manager, then unplugged Keepkey and plugged in again. Booted up 3.3.3 and it keeps saying to connect the device though it IS connected. So, this might not be a version issue.

I will try on another PC. I am wondering if it has to do with where the wallet files are stored?
2  Bitcoin / Electrum / Re: Keepkey Not Detected by Electrum Anymore on: February 27, 2019, 07:29:46 AM
Quote from: ETFbitcoin on February 26, 2019, 04:01:59 PM
Can you show us some information such as Electrum version, KeepKey firmware version and OS you use? If you use Linux, most likely the permission to access USB device to an application is disabled.

Without much information, i only can suggest re-install Electrum from official website and check if your USB cable is broken/defective.

Windows 10
Electrum 3.3.4
Updated to latest KeepKey firmware 2 days ago
The cable works fine as the Keepkey will work with the Chrome Keepkey plug in.
So, it seems like an Electrum issue.
3  Bitcoin / Electrum / Keepkey Not Detected by Electrum Anymore on: February 26, 2019, 01:12:46 PM
Hello,

I got the pop up from the hackers trying to get me to download their software to hack my BTC.

I downloaded the exe file but did not execute it as I smelt something phishy.

I did some checking and realized what the deal was and deleted the file and downloaded the proper file from this site. https://electrum.org/#download

The problem is that with the upgraded Electrum, my Keepkey is no longer recognized even though it works fine in the Chrome plug in.

I have updated the Keepkey firmware and nothing works. Any ideas what might be the issue and how to fix it?

W
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