Are you suggesting this not to be the correct way?
You fail to take into account there is a third party actually providing the service
So a renter aka (Paying Customer) who paid you for hashrate, you failed to deliver should not be compensated?
I did not say the renter should not be compensated. The owner did not fail to deliver, the service provider failed to deliver. That is like asking Wargaming for premium account compensation on WoT because your telco went down for 8 hours
You do understand that this is your responsibility to your Customers as a rig leaser.
It is the responsibility of who is providing the service if the rig owner's system is working as intended and that is Betarigs
I hope that you also understand that when betarigs is down your rigs are mining coins on your choosen pool.
Only if you have fail-over set