Agreed - they are losing their competitive advantage. One of the reasons I promote Bitcoin is that it offers an alternative to retail banks and their lousy customer service. Transparency with our money is key.

Hi Dargo - seems like you're the kraken support? I have a ticket in but there's not much indication as to how long it takes to get a response.

I booked a withdrawal a couple of days ago and tried to cancel it yesterday. I click the cancel button, confirm it and get an error message.

It would be nice to know if my withdrawal is still scheduled to happen or not, as my balance is currently (an uncomfortable) zero.

Thanks

Edit to add
 Just read the last couple of pages of this thread. Shame to hear lots of unhappy customers. I was raving about kraken recently - here's hoping there ain't any hiccups on the horizon.