back on January 3rd I withdrew money from my poker account on America's cardroom for the amount of 200.00$ us which valued at 0.05 of a bitcoin. I never received the transfer in my wallet and I check with Americas cardroom this morning and the transaction number I have matches theirs and they are showing that it was sent on January 3rd of 2019. im wondering where my money went and why hasn't it shown in my wallet yet. im not very good with computers so im not sure what info is needed to find out but I would like to know how to resolve this issue so I may access these fund. please help
thank you for you time