(LTC/ETH) Support was very patient with me when I made a mistake on giving a contact address instead of a wallet address, the transfer had a transaction error. They responded on my email assuring me that my funds is safe, help is on the way and they're going to fix it after I send a new wallet address. Successful transfer was very fast after that.
Will use this exchange again for sure. Thank you so much, more power to you fox.exchange!