Hi, I don't know where else to go but here to bring attention to this. I have a wallet on this website called cryptomerchantbank.co. I have close to 1 btc there and I tried to withdraw it, but it wouldn't let me withdraw. It just gave me the withdraw confirmation screen and nothing happened afterwards. Nothing was deducted from my wallet. I tried submitting a support ticket but Im not even sure if it went through since it just said submitted and nothing more and I can't check the status of it. I don't know who I should contact to try to fix this and get my money out. Can anyone help my situation?

Edit: The email that they have on the website as well does not work