Thanks for your question.

Although Awesome Miner can manage and monitor most ASIC miners on the market, the exact instructions for how to setup Privileged API access for each of these miners are not covered in the documentation. The most popular ASIC miners are described and those instructions are often similar on other models from the same vendor.

I do know based on feedback and data provided by other users that Innosilicon A8+ can run in Privileged API mode. I assume that you already added it to Awesome Miner, but it shows up as Restricted API access? Or did it actually refuse this connection as well?

For Innosilicon there have been two configuration concepts so far as you noticed, one based on Telnet and the other one based on SSH. The Innosilicon miners provides one of these, so it's safe to try both connection methods to see which one allows you to connect. Unfortunately I don't have any good suggestions how to proceed if both these connection methods would fail. Are both Telnet on port 8100 (this is not a default port and must be specified) and SSH on port 22 simply refusing the connection?

Customers of Awesome Miner do get product support. Although I answer questions here on the forum, e-mail is the official and prioritized support channel for customers with a license or subscription.

In case of questions for a specific ASIC miner where the Awesome Miner documentation isn't enough it's typically that we simply don't have the details on how to configure this specific ASIC miner. Many users make use of the community here where there are forum threads for most ASIC miners on the market, to share and learn from others how to approach a specific ASIC miner.