Rule 1) never have to much of your coins in an exchange

That said this is one of the better exchanges there is.
I really like the look/feel and especially speed.

And just remember that they stand to make more money running the exchange then closing it down and keeping the coins.

And also they stated it's a beta exchange.. that message has been there from the beginning.. so expect a few bugs and downtime. And if people make lots of tickets ofcouse they are not going to be answered.. they simply don't have the manpower to answer them.. especially when they are trying to fix there website.

So just be patient and don't overload the website.