I just did not give my details here because I did not want people putting information together potentially that could cause me issues in reestablishing my account. Would have given that info in pm land and I did give all that and more in email.

From what I understand about the issue it was effecting a lot of players. The lockout screen on login page was from what I read a 24 hour lockout till you could try again. Assume the chat ban was automatic as well and not a actual person.

@Nitrogensports.eu

Its not hotmail but I think it could be seen as similar if you are having issues with hotmail. Its gmx and I am actually thinking of changing it to gmail because I hardly use that email account anymore and I know they close dormant accounts.

Just checked the folder and did not receive any responses but the issue is also solved, so maybe that is why.

Ended up figuring it out on my own and still no responses to my emails from Friday and Saturday.

If anyone runs into this issue I suggest unplugging the modem to get a new lease over night.
Other issue I had was my cell phone was not the correct time and fixed this as well.

Reached out on twitter and actually got a faster response, email appears to be completely dead over the weekend.
Mind you I did not get help just the offer of help, so its still an unknown.

Will attempt a withdraw later today, fingers crossed.

As the name states I need help...

Setup google authenticator to my account yesterday and was instantly unable to log back in once it was setup.
Google showed lots of accounts having this issue so no panic. I created a new account to get help through ticket and fired off a email connected to the account showing the new account was connected to me and went to bed hoping for a resolution quickly.
Today I attempted to log in to the account I setup last night to get help and was not able to. So I assumed I wrote the details down wrong and created yet another account that I was planning to sit on till I got a response in support.
Well waiting I noticed lots of support chat mods and not much talk, so I asked for help and was immediately banned for a large sum of minutes. I copied the chat and took a photo just in case.
So now I am worried this may effect my support ticket and I refresh and I actually had a response.
I proceed to log out after screenshot of response and take note that they say hello to me on all three accounts I have been attempting to get help with. So that shows they know whats going on. Here I would have deactivated google authenticator for the customer so they could at least gain access.

I log out and delete cookies and cache, even try a different browser. I get a message now anytime I attempt to log in and should state here none of the accounts are accessible.

"Unable to Login

We experienced an error while loading your login.
Please try refreshing the page.
If you need further assistance,please contact us at support@nitrogensports.eu
ok"

So now I am unable to even access tickets and forced to wait on emails which in my experience are lucky to get a response by lat Tuesday.

This is not right and when I log in I should be warned that withdrawals now require 2FA. I would have got that setup before depositing so I would not have funds stuck over the weekend.


Suggestion:

Put up a warning for accounts that have not accessed since Feb 2019 that new 2FA requirements are necessary. This will eliminate the feeling of being scammed or bamboozled as players will understand before locking funds in.

Also get weekend email support as it is a busy time to have no responses till start of the week.

Will come back to let folks know if I was able to log in or just writing off my account.


Add:

No reply to fist email sent out 25 hours ago
No reply to follow up email 12 hours ago
Still blocked from even attempting a log in and no response here to this post.

Really regret making a deposit with them. Will continue to update.

# Going to unplug my computer and see if I can get a new IP so I can bypass this IP block. Something tells me a lot of the issues I am having are automatic responses for their system and locking me out.