Numbers help to route the calls to the existing business numbers. This process starts with a virtual landline number initiating call via cloud server and route calls to the customer number and vice versa. Agents assigned with DID numbers can use these virtual numbers to place direct calls to customers. Businesses can apply DID numbers to route incoming calls to the assigned DID number agents. The incoming calls can be automatically answered via IVR with a personalised greeting before addressing the customer query. A sub-type of DID numbers are also available in the form of CLI (Caller Line Identification). This feature enables in initiating a fixed business number for all outgoing calls (C2C, OBD blast and OBD dialer)and incoming calls. DID numbers in India are available only on selected locations*