Yes I got a response after posting on this forum


Reluctance to help a client and impossibility are different concepts. Everyone knows that other exchanges in such situations provide assistance in the return of funds. You just do not need extra work, it’s easier for you to refuse to help.

In any case, for now this is not my problem, and especially not yours. The funds were simply stolen. This is the problem of the entire crypto industry, which will never get mass use while users will be able to make such mistakes. I really don’t understand why the Ledger Live wallet when transferring BCH to Segwit doesn’t display the message “Hey dude, you want to transfer BCH to SegWit BTC adress. Are you sure? You’ll lose all your BCH!” I sincerely do not understand why the BTC and BCH logos on the exchanges are the same color and are almost identical. Anyone can just mistakenly click on BTC and you even display no warning that this is SegWit.

All this makes the crypto an exclusively speculative tool for geeks. And while this situation does not change, mass use can only be dreamed of.

In general, I only had problems with the use of your exchange during strong price spikes in April. Sometimes I wanted to go in and cancel the order, but in those days you were often "at the maintenance". There are also very pleasant moments: 1. The withdrawal of funds on your exchange works flawlessly. 2. And indeed, with the exception of the last request, I always instantly received answers from your support team.

I do not think that you are SCAM. You have excellent service, but in this particular situation, I believe that you could do otherwise.

I’ll tell you how my story ended.

CEX.IO refused to transfer the public key for the recovery of my BCH, citing security issues. On March 14, all BCHs were transferred from my wallet on the CEX.IO exchange. Technical support of the exchange simply does not respond to my requests.

My advice think twice before you sent your money to this exchange, they are not able to ensure their safety.

No chance to get something from them. Be careful.



admin@btc.com is ready to help, but cex.io just refuse to give me the public key of my btc wallet on their exchange.

I did the same. After the May update it seems you can restore BCH.

I contacted support of CEX.IO, they escalated my problem to the work of techies. I hope they will help. Before that, I was always very pleased with both the exchange and support.