Well I finally got mine, took about 48 hours though. I'd say the service is legit but I think people should assume their coins will be tied up for up to 72 hours and plan accordingly.

Roughly how long did it take your coins to appear in your fog balance once sent in? Because I'm on like hour 18 since I sent them.

Good to hear it worked out for you, still haven't gotten mine though. Or a response from support 

104 confirmations and still nada 

I'm having that issue too. Hopfully this gets fixed soon.