Beware of Cloudbet they remove my real funds because of the bonus balance scam

they give me bonus balance even i dont ask for it play it and lose it after that i deposited DEPOSIT BTC0.0468450 TIME Jul 16, 2019, 12:27 PM STATE Confirmed ADDRESS 1QGCJySwydPV5PTh8BUPQb2Y5LnqCZwCBA TRANSACTION HASH1a3fc9a6672a3b59aac3c913da7889cc5ccbe6d365eb9cf89444452844ab096e and play it and make it double my last bet is 40mbtc and won 80mbtc then stop betting and then open my account to play again real funds is now 0 how come my real funds shud be affected by the bonus i dont even ask for

This is the customer response on my email

Having checked the plays made at the time, while you were playing with the new deposit, you ended up almost playing through the entirety of your actual balance. At this point, you played a round on the game "Dragon Tiger" using what was left of your actual balance, and some of your bonus balance.

This round used the remaining 0.031845 BTC that was on your actual balance, and 0.000025 BTC that was in your bonus balance. This round ended up returning 0.06374 BTC, which was added to your bonus balance as per our terms and conditions. From then on, all of your funds were bonus funds. On the 17th of July, the bonus expired, and the bonus funds were removed from your account.

Therefore, we cannot refund your bonus, as no technical issues occurred, however when a bonus expires before playing it through, it automatically disappears from the account and you will not be able to continue completing the rollover requirements.