Dear mustach3,

Apologies for the delayed response — we missed your earlier message and are only now getting the chance to reply.

In order for us to properly review your case and provide a detailed response here on the forum, we kindly ask you to share your registered email address (via private message or email). This will allow us to check your account history and clarify the situation.

We are committed to transparency and will gladly provide a full explanation once we’ve had the opportunity to investigate.

Best regards,
Sportbet.one Support Team

Dear VegasFan777 ,

Apologies for the delayed response — we missed your earlier message and are only now getting the chance to reply.

In order for us to properly review your case and provide a detailed response here on the forum, we kindly ask you to share your registered email address (via private message or email). This will allow us to check your account history and clarify the situation.

We are committed to transparency and will gladly provide a full explanation once we’ve had the opportunity to investigate.

Best regards,
Sportbet.one Support Team

To be completely clear about compensation. Here you can see that we agreed to send compensation directly at Stokesbomb wallet, not at his sportbet.one account:



Here is transaction itself: https://tronscan.org/#/transaction/17dca0a4d5c11491c9853413f82f84afad05ab363fdbbb9469128a148779d50e

As previously mentioned, it is impossible to prevent players from creating multiple accounts. Therefore, we kindly urge you to cease this activity. As a decentralized platform, we can't prevent new account creations without personal data tracking as you were informed.

Here is official reply: https://bitcointalk.org/index.php?topic=5495684.msg64279977#msg64279977

And as holydarkness suggested we'd like from now on to continue discussion in the proper thread to focuse all related information in one place.

Hi all,

Regarding the recent complaint from Stokesbomb, here’s our side of the story:

Stokesbomb requested self-exclusion, and we instructed him to use our settings, which takes five days to process. Due to a hacker attack, our system malfunctioned, allowing him to continue gambling during this period. We offered a $1000 bonus as compensation for the system error. With Casino Guru’s help, we came to agreeement to provide player a partial refund of 1000 USDT.

As a decentralized platform, we struggle to prevent new account creations without personal data tracking as player was informed repeatedly.

Here you can see the initial complaint, filed at casinoguru: https://casinoguru-en.com/sportbet-one-casino-player-s-self-exclusion-request

As for the lack of e-mail responces, there are technical issue with the last mentioned e-mail

https://talkimg.com/images/2024/06/29/hxx5d.jpeg

as you can see on the screenshot below

https://prnt.sc/amZt4WSHUaHC

At this moment e-mail was properly registered (appx 13 hours ago)

https://prnt.sc/cRBJRJvqv_iU

As we stated earlier, there is no possible way to prevent player from creating repeated accounts, so again we kindly suggest Stokesbomb to stop this. All we can assure you is that by your actions you are breaking our rules and there will be no refunds under any circumstances.

Since the platform operates on the EOS chain, only EOS wallets are currently available and covers the most popular cryptocurrencies.
Our team plans to add more payment options in the future (unfortunatelly there's no ETA, but we're working on it). Follow the news on social media, we will announce when the update is added.

We are not completely decentralized, which is true. To achieve full decentralization, we would need to function more like an odds exchange, where users set their own odds. Although such bookmakers exist, they are not sustainable.

Our reliance on data from an odds provider is the main reason we are not "truly" decentralized.

Here's how our system works:

We allow players to place bets directly from their EOS wallets. This means the funds remain solely under your control. You send a specific amount to place a bet, and that's it.

The bet acceptance and validation process is implemented on the EOS blockchain, with each bet being a separate transaction.
Our main EOS account is https://bloks.io/account/sportbet1bet
EOS casino account - https://bloks.io/account/decentcasino

Thank you for reminding! Our representative has already replied there earlier, but we'll take this issue under further investigation.

As was said earlier, our risk management department and anti-fraud system closely monitor suspicious actions. Certain players have been identified using similar strategies to quickly meet bonus wagering requirements through sports betting.

We cannot disclose the details of our investigations to avoid giving potential abusers information that could help them circumvent our anti-fraud measures.


We woul like also add to the list the next resources
https://www.gamblingtherapy.org/
https://www.ncpgambling.org/help-treatment/
http://www.gamblersanonymous.org/ga/

Dear Community Members,

We appreciate your feedback and concerns regarding our responsible gambling policy. We take these matters very seriously and want to assure you that we have thoroughly reviewed our system to ensure that it is functioning correctly.

At Sportbet.one, we are committed to promoting responsible gambling and providing a safe environment for our users. Our policy includes a cooling-off period and tailored self-exclusion durations to help users maintain control over their gambling activities. Here's a reminder of how our responsible gambling policy works:

Cooling-Off Period: When a user requests account closure, we implement a 24-hour cooling-off period during which the account and any linked accounts are temporarily disabled. This allows users time to reflect on their decision without the pressure of immediate gambling options.

Tailored Self-Exclusion Durations: After the cooling-off period, we offer personalized self-exclusion options. Users can choose exclusion periods ranging from one day to permanent exclusion, with intermediate options such as one week, one month, three months, six months, and one year. This flexibility ensures that the self-exclusion duration aligns with the user's needs and promotes healthier gambling habits.

Recognizing that the journey to responsible gambling doesn't stop at self-exclusion, we urge those with concerns about their gambling habits to seek professional advice. You can start from these accredited resources and organizations: GamCare, Gambling Therapy, and the National Council on Problem Gambling. Counseling is the next step if you feel the problem persists and you need treatment.

Sportbet.one highlights its commitment to the well-being of its community, so you can contact our support 24/7 and request assistance in enabling the cooling-off period. Remember, you’re not alone; we’ve got you!

We apologize for any inconvenience or harm caused by any issues you have experienced. At Sportbet.one we value your reviews and feedback, and we are here to support you. If you continue to encounter problems or have any further concerns, please do not hesitate to reach out to our support team directly. We are committed to addressing any issues promptly and effectively.

Thank you for your understanding and for being a part of our community.

Hello everyone, my name is Jess, head of customer success department.
I apologize for making you wait for the reply. We've found out about this thread recently.

Regarding the above, the player clayton77 is right we do not require any documents upon registration. On the one hand, this is our advantage because we want to provide flawless service for players, on the other hand, it is our disadvantage because we constantly come across such cases as here.

This is a classic case when players create several accounts to take advantage of the bonus wager. To prevent this from happening, this is monitored by our risk management department and the anti-fraud system. Clayton77 was spotted in the list of other players using the same strategies for sports betting to complete the bonus wagering requirements quickly.

We do not disclose the details of investigations to prevent abusers from using this information for their purposes to bypass our anti-fraud system. For obvious reasons, this may cause financial losses to our company.

But, regardless of these circumstances, we returned his deposit in full.

Hi guys. The OP has clarified everything by himself. Nothing to add... We can't disclose how our fraud detection algorithm works.

The company is supplying liquidity only for our primary listing on https://www.coinstore.com/#/spot/SBETUSDT?ts=1710338700437

In the past, we had SBET on newdex and defibox but those exchanges decided to remove SBET due to it's gambling nature.

In case of large winnings, the delay of withdrawals is a standard procedure. This is due to verification and security rules. The player received his winnings within a day, which is actually quite fast, because according to the rules of most bookmakers and payment systems, such transfers can take several days or even a week

We are happy to share with you inspirational story about recent winning at SportBet.One! In our review we'll walk you through all the steps how it happened: https://sportbet.one/blog/win-review/

Dear Cliff,

General Rules https://sportbet.one/rules apply to both sportsbook and casino. Every player should respect and follow them but you broke several:

1. You violated  Section 1 of "GENERAL TERMS AND CONDITIONS" (multi-accounting) by creating at least 2 accounts within sportbet.one platform.

2. You violated all the rules from "GENERAL TERMS AND CONDITIONS" section 2 (highlighted in bold):

"The betting company reserves the right to revoke the concluded betting agreement (including the bets placed before and after the beginning of the event), refuse to fulfill its obligations under this agreement (including paying out the winnings), or refuse to return any placed bets, if:
- bets are made by a group of clients acting in a coalition to bypass the restrictions established by the betting company;
- the client is suspected of using any software that automates the process of setting bets;
- the client uses the game account to play in arbitration situations;
- the client abuses the loyalty programs."

As a result of the above the company has deducted all the winnings on both accounts leaving initial deposits available for withdrawal. The decision is final.

Please note, that further abuse attempts will lead to the complete confiscation of all funds from your balance and the closure of your accounts.

Regards,
Karin

Dear Cliff,

General Rules https://sportbet.one/rules apply to both sportsbook and casino. Every player should respect and follow them but you broke several:

1. You violated  Section 1 of "GENERAL TERMS AND CONDITIONS" (multi-accounting) by creating at least 2 accounts within sportbet.one platform.

2. You violated all the rules from "GENERAL TERMS AND CONDITIONS" section 2 (highlighted in bold):

"The betting company reserves the right to revoke the concluded betting agreement (including the bets placed before and after the beginning of the event), refuse to fulfill its obligations under this agreement (including paying out the winnings), or refuse to return any placed bets, if:
- bets are made by a group of clients acting in a coalition to bypass the restrictions established by the betting company;
- the client is suspected of using any software that automates the process of setting bets;
- the client uses the game account to play in arbitration situations;
- the client abuses the loyalty programs."

As a result of the above the company has deducted all the winnings on both accounts leaving initial deposits available for withdrawal. The decision is final.

Please note, that further abuse attempts will lead to the complete confiscation of all funds from your balance and the closure of your accounts.

Regards,
Karin

You can sign in to sportbet.one platform with Anchor EOS wallet or similar. You can bet directly from your wallet anonymously and without making any deposits. We are the truly decentralized platform.

Hello. Some bets require a longer time to be verified in case of fraud suspicion.
But this happens quite rarely. We are sorry you had to experience this.
Be sure you will get a response from our support department.

Hello. The bet was voided due to the following rule:

The betting company reserves the right to revoke the concluded betting agreement (including the bets placed before and after the beginning of the event), refuse to fulfill its obligations under this agreement (including paying out the winnings), or refuse to return any placed bets, if:

- the client is suspected of using any software that automates the process of setting bets;

- the client uses the game account to play in arbitration situations.

Full rules could be found here:https://sportbet.one/rules