Hello,

You may contact our 24/7 LiveChat team or our support via helpdesk@spectrocoin.com as they are the ones who are well aware of your case and can answer you.
All information about our terms and conditions can be found on our website.
Spectrocoin reserves the right to update the terms. In terms of 2FA, if it was set to email and your email was hacked, we do encourage everyone to keep their credentials secure and use more personal 2FA methods such as SMS or Google Authenticator. As we are not aware of your case and cannot help, the only way is for you to contact our LiveChat team or helpdesk or write a ticket by filling this form https://spectrocoin.com/en/contact.html

Hello,

The word "accusations" is exactly what it means - nothing concrete or verifiable especially in terms of having a business up and running for 6 years and growing in numbers.

Sorry for you, you cant ban people here, go to your facebook group and ban people there 😉😉😉😉.
In other way, good luck with the money you lost, the hackers where the worst thing in crypto...but, seriously, keep your data in safer places.

I feel your pain at loosing money mate. I hope you get things sorted and good luck

So youre ingrid, the facebook bnk fudders admin, the same that bans all the users that doesnt say what you want to say in the group. The same ingrid that have a lot of private data from users  the same that loose your bnk for  not secure your passwords? Jajajaja wellcome here!!!

Well in all honesty until you have a ruling I don’t give a shit either. Is that clear now?

You still don’t understand. We are saying we heard you and please come back with a ruling!

But that is fine.  Why not just go through their processes and provide the necessary evidence to get your refund?  Threatening them does not help your cause.

"General Terms and Conditions:"

[BS]

Yeah I understand how difficult waiting for big court decision is frustrating and time taking, but unfortunately this is all over the world the same, even if you have the most basic case in a court it will takes months andeven years (I talk because I know one or two things about waiting court decision for financial issues)

But I do personnally advise you focus in your own court case and build it and work in it and try to convince the court you are right, and not trying to have some Social Network discours, at the end all of this is time you lose and will impact in nothing the Judge decision, I would rather try to find ways to convince a Judge that my Mailbox being hacked and funds stolen is not my fault than spending time in a forum which will not affect in any mean the court...

Just my opinion

the other hand some acuse them of being liars and thieves, something that I've never believed.

But I thought you filed a lawsuit?
Don’t you respect or trust courts?

Anyway good luck for the court

Well you stated yourself your account was hacked. The reason behind that isn’t clear to me, but 99% off the time it’s a users fault off not taking their password management seriously. You know what we say in crypto right?
Not your keys, not your coins!

What this all have to do with eu laws I don’t know, but I’m sure the judge will give you clarity about that until that time I see a company with a EMI license so I don’t judge that quick.

Well, your mailbox has been hacked and they got your funds, sorry it happened to you, but as you already said, you have an opened case in the court isn't it?

So why not been more focused in your court case where it is the real deal where you can win or not based on a justice and gouvernement authority

Posting here your "Point of view" of in-running case won't change the judge/court decision, so what's important for you? building your case in the court or just coming here and twitter throwing your "opinion" about the case as "truth"

What is it that you exactly want?

An unsubstantiated scam accusation appears as the first post from a completely new account and mosprognoz immediately sends the poster a trust merit.
No checking, no consideration, just instant validation for anyone who bashes Bankera.

You said you were leaving and blocked us...

It is up to the judge to judge, don't you agree?
As far as we don't know the whole situation, we cannot be on your side. We only know you were hacked and as I said, that never happens to me because I only go to trusted websites and always keeping my information private and secure.

Once again? who got hacked? Not us! YOU

Look, first of all you are not declaring your case and you already said publishing information about it is not legal in a way or another. Legal action belongs to court and it is not final yet. Whatever has happened in your account must have been explained by their support. What would you benefit if you write publicly. You already filed a lawsuit that you MAY or MAY not win. If you really got hacked, it is YOUR problem and if I were the judge, I will not consider the case. Off course I don't know about laws that much so I will not get into this argument. I know one thing, everyone is responsible for their credentials. I have accounts all over the internet and no one can hack any of my sensitive accounts. My passwords are mighty strong and changed once each 15-30 days. I KNOW HOW TO KEEP MYSELF SECURE!!! FUDing is not going to win your case and it may only cause you less credibility in court knowing that you are using the lawsuit as a FUD practice.

Yeah and I was quoting you were you said goodbye and blocked.
Must I take from this that in the course of 5 posts you already made 2 lies?

You leaving? Not really?

Like you said so yourself, byeee

I am normally suspicious with those going public with lawsuits.  In some countries, this is illegal!  You are reporting on the issue before any judgment has been passed.  This could surely interfere with the outcome of your case and therefore jeopardises it.

Your legal team would have advised you of these basics, so what can one logically assume:  This is unnecessary FUD by someone that has been hurt!  Come back with results not accusations ...