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If Sportsbet prevented account holder from using the early cash out option with blocking his accounts after bet made, then Sportsbet scammed him!
Hi SyGambler, i completely agree with you but my point is that. IN THERE TERMS, it says they will RETURN deposits if it is found that you are gambling from a restricted jurisdiction so my point is why am i not entitled to this..... especially with the fact that I have accepted that i was not supposed to bet from UK. It is not like i hid it from them... when they requested documents i submitted my UK license and proof of address. almost 150k is at stake and i just want some of my funds back as it is affecting my life deeply , as im sure you can understand. |
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So sportsbet.io as above have confirmed that they will be holding my funds because I allegedly made “20 accounts” a month before. This is my first time ever using sportsbet.io and I only made 3 accounts as stated in my first comment. If they have warned me about this before why on earth would I gamble 150,000 usd on their website!!!
Furthermore, they are know claiming my ID is fake? How can my ID be fake if I submitted it through your secure link which requires a selfie of me and you never mentioned anything about a fake ID in your first email that you sent to me.
Yes I accept I broke your rules in regards to multiple accounts (3 accounts) which I hold my hands up to and openly admit ... and yes I am from the UK abetting ( which I didn’t know was not permitted at the time).... but for the type of money that I have been betting to hold all my funds is completely unjust and not fair.
As stated above by another user, all I am requesting is my deposits - withdrawals which equates to around 150,000usd. Steve from sports bet.io would be able to state the exact figure
not sure if I understood correctly but sportsbet in their statement said that you made bets and these bets lost , and they also clearly stating that they will return any left moneyso are you really demanding them to void your losing bets and send you your original deposit ? if that's really what you are demanding for then this is ridiculous ? Correct, some of my bets did lose but the large bet of 12 BTC (4 BTC across 3 accounts), as soon as I placed the bet my accounts were disable so I had no opportunity to monitor the bet, or exercise the early cash out they were offering etc. I am still awaiting An email from them in regards to their response that I have publically made but I am yet to receive a reply and it has been 3 days. They claim that I have made over 20 accounts a month ago but this is my first time ever using their platform |
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So sportsbet.io as above have confirmed that they will be holding my funds because I allegedly made “20 accounts” a month before. This is my first time ever using sportsbet.io and I only made 3 accounts as stated in my first comment. If they have warned me about this before why on earth would I gamble 150,000 usd on their website!!!
Furthermore, they are know claiming my ID is fake? How can my ID be fake if I submitted it through your secure link which requires a selfie of me and you never mentioned anything about a fake ID in your first email that you sent to me.
Yes I accept I broke your rules in regards to multiple accounts (3 accounts) which I hold my hands up to and openly admit ... and yes I am from the UK abetting ( which I didn’t know was not permitted at the time).... but for the type of money that I have been betting to hold all my funds is completely unjust and not fair.
As stated above by another user, all I am requesting is my deposits - withdrawals which equates to around 150,000usd. Steve from sports bet.io would be able to state the exact figure
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Although the OP was clearly breaking the rules by opening multiple accounts and is a citizen of the UK, I strongly believe that sportsbet.io should return the deposits as an act of goodwill. 12+ BTC is a lot of money. I think it is a bit heavy handed for the infractions committed by the OP. I especially hold this view since it appears that the OP provided his real documents to demonstrate that he was a UK citizen. This indicates to me a careless ignorance of the rule against a UK citizen playing on their site, rather than deliberate fraud. Unfortunately, the creation of multiple accounts to override a betting cap was definitely not on the up and up on the OPs part. Also, I agree that the OP should move this to scam accusations.
BTW, If the OP wants to get representation on this matter to help him recoup his funds, I would not recommend that he use game-protect's services. I'm certain he can find much better representation than what game-protect will provide.
Thank you for your advice. At present, I am still trying to resolve this amicably with sportsbet.io but what representation would you represent |
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Kwamina.bondzie, Having read your first comment we all could completely understand your frustration so I’ve personally done some digging into your complaint and wanted to clarify a few points. You created almost 20 accounts which flagged these group of accounts to our security team. Our gaming licenses (both in the UK and Curacao), regulate that we must undertake a “Know Your Customer” process (KYC) which enables us to establish your identity and location (if all 20 accounts were KYCed with different people, then it would prove no links, but that wasn’t the case). Further our KYC process identified you as from the UK and you were deliberating bypassing our UK site ( www.sportsbetio.uk), which is licensed by the UKGC. In order to be fair with you on the first breach of our terms and conditions, we sent back the balance of your initial deposit/withdrawals and hence remaining balance in question. We then proceeded to close all your accounts and communicate to you, that if we detected this action again no deposits or lost funds would be returned and we’d need to report this to the UKGC. However, a month later more accounts were opened and linked to you. The following KYC request could not be verified (you used fraudulent identity documents) so with the balances at 0, and sticking to our previous communication and will not void those bets and returned deposits. Quite simply, you can not bypass the UKGC gaming license regulation, make a deposit via a VPN, make a bet and then come crying wolf when the bet loses, especially after we very clearly explained the situation to you and what was allowed and what wasn’t allowed. To the rest of the forum, who are reading this, the tl;dr is: - Player made about 20 linked accounts, which triggered our KYC process
- He was only able to validate one account, which was from the UK
- He was deliberately using a VPN to bypass our UK licensed sportsbook
- We were very clear about this and returned any remaining balances on these account and explicitly advised him what was allowed and what wasn’t
- Player made new accounts, and used a fake ID to try and trick our security department undertaking KYC
- Player made deposits and bets - all the bets lost
- Player now demanding we void all bets and return his deposits
- We will not be voiding any bets, his lose his bets fair and square. However we will close his accounts and return any available balance on those accounts.
Fun, fast and fair isn’t just a marketing motto for us, we try to be as considerate and understanding as possible, however, which we have very clearly done with the first 20 accounts you have made and used. However, given our clear communication of our expectations, you have directly ignored these and we have to draw a line when people intentionally try to manipulate our service. The T&Cs are in place to ensure Sportsbet.io is a safe and secure place for all and we follow the regulations set by the different licensing bodies we work with around the world. Regards, Steve, Sportsbet.io This seems like an absolutely more than fair response, especially considering the OP made the bets at a loss/was trying to get loss back. Over and done w/. This is completely wrong a lie. When have I ever submitted fake documents. I have never ever made more than 20 accounts. I only made 3 accounts and I have not had an issue with sportsbet.io in the past, as this is my first experience with them. How can you claim that my ID is fake. You never said this in any email. I completed all the security stages that were asked of me. This is absolutely ridiculous |
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So I found out about Sportsbet.io on a forum and thought I would try it out. Everything looked genuine and the website looked good. So on 21st Aug I signed up done a few bets around $5000 - $8000... they all won and I profited about $4000. Withdrew the money to my bitcoin wallet. Everything was good and I trusted the site.
A few days later I decided to do a much larger bet but the site kept capping me on the amount I could get bet (4BTC). So I simply made another 2 accounts with my information and deposited about 4BTC (approx $40,000) into each of them and placed the bet. So at this point I had above 150,000 usd worth of bets across my accounts. Whilst the game was inplay and ongoing... suddenly I couldn't gain access to any my accounts and whenever I would try to log in, it would say "YOUR ACCOUNTS HAVE BEEN DISABLED" .. so I contacted live chat immediately who told me to email a security team.
I emailed the security team who asked me for ID and proof of address which I promptly sent to them. They then sent me some security link that I had to click on and take a selfie to verify who I am. They then did not reply to me for over 5 days and simply ignored my emails. Eventually, I received a reply (which I've pasted below) which essentially said that because I am a UK citizen I should not have been betting on their site (which I wasn't aware of) and that they my accounts would remain closed and they would not return to me my balance or any of my deposits because they believe I had "defrauded them by using a software that masks my location".
This is absolute rubbish and completely unfair I believe. I accessed their site through my German Remote Desktop as I am currently working for a German tech company so have access to a German RDP....and me using this does not in any way mean I have frauded them... I have simply used their website just like a normal customer would .
I have read other cases on a forum, where customers have simply been returned what they have deposited but in my case SPORTS BET IO are just stating a rubbish excuse that I have "attempted to fraud" them by "using a software that doesn't show my IP" ..... HOW ON EARTH DOES ME USING THEIR WEBSITE MEAN I AM FRAUDING THEM.
I believe this is completely ridiculous and I am not even a big gambler so this is a lot of money that I have now lost.
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THIS IS THE EMAIL REPLY I GOT FROM THEM
Hi kwamebond14,
Thank you for verifying your account.
Unfortunately, the document received is from a restricted jurisdiction and as such we can not verify your account in accordance with our Terms and Conditions.
3.3. You are aware that the right to access and use the website and any products there offered, may be considered illegal in certain countries. We are not able to verify the legality of service in each and every jurisdiction, consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the United States of America (and her dependencies, military bases and territories), Australia, United Kingdom, Estonia, or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time. By using the Website you confirm you are not a resident in a Restricted Jurisdiction.
3.4 When attempting to open an account or using the Website, it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction. If you open or use the Website while residing in a Restricted Jurisdiction: your account may be closed by us immediately; any winnings and bonuses will be confiscated and remaining balance returned (subject to reasonable charges), and any returns, winnings or bonuses which you have gained or accrued will be forfeited by you and may be reclaimed by us; and you will return to us on demand any such funds which have been withdrawn.
Please note that you have also used unauthorized software to mask your location, therefore we consider this a clear intent to defraud Sportsbet.io and as such no funds will be refunded.
If you attempt to open any new accounts, please note that they will be disabled at the earliest detection and any future deposits sent to Sportsbet.io will not be returned.
Should you have any questions regarding this process please do not hesitate to contact us by replying to this email.
Kind Regards,
Sportsbet.io Player Safety and Assurance Team
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