They screened my business model before approving the account and it hasn't changed since so I don't think that is the issue. Moreover, our business has been also screened by banks and we managed to successfully open bank account. We also got detailed check by law firm specialized in crypto - this was requirement of our payment service provider (we accept payments via sofort, ideal, sepa and others, soon also cards).

To be honest I don't really want them to even disclose the reason, I just want them to send my money back. We already found other solution that works just fine.

Hey guys,

Thank you for all advices you gave me. Basically all of you is advicing to try our luck on social media. For now we're still waiting for their answer (it's above 2 weeks) and well, if there still won't be nothing, we'll try social media.

I will also keep you posted here in case of any updates.

Hello,

I am not really 'community person' or forum user but this time I am kinda lost and don't really know what to do. I run a small crypto business that I don't want to disclose here to not be blamed for "free advertising" Basically what we do is we're selling cryptocurrency to end users as middleman.

We're doing things according to the book, incuding user ID verification (through Veriff), sms verification (nexmo) and others. We were using verified Coinbase Prime account as liquidity provider. That means that we completed their full business onboarding and extended KYC. We had to send them our risk/aml policies and other things they requested. They got to know how our business is running and accepted it. After around 2 weeks we got approval form them. Everything worked just fine, business was running.

In the beginning of September out of the sudden they sent us account closure notice. This turned business upside down as we had to find new liquidity provider very fast. Eventually we have managed to do so but it costed us losing 3 business days of operations and some money lost in the process. Of course they did not provide any reason of blocking us, they have never send us any warning of wrongdoings, whatsoever. But this is not the worst.

Few hours before closing the account, they just booked my deposit on 30.000 EUR. This, plus other remaining balance that I had, was total 40.000 EUR that I should be able to withdraw. The problem was that when I logged in to my account to pay out the money, they were showing my EUR balance as 0 EUR, as it was cleared out already! I wrote to customer support to ask why it shows 0 EUR balance and never recieved any answer from them. Instead, they blocked entirely access to my account (message "account temporarily suspended, contact customer support") so right now I cannot even pull any reports from them for the transactions that I've done in the past.

Since then I wrote them 3 more messages on customer support and I have not recieved any reply yet. It's lots of money for us but I feel like ant fighting a giant. They completely don't care about us, don't even give us a courtesy of giving an answer like "case is in progress, we need more time" or something like that. NOTHING!

I am writing this here to see if there is more people having similar issues and eventually maybe some of you have an idea what else can I do in my current situation.