Hallo Guys!

I was not aware of this platform to raise complaints against casino's. I thought that askgamblers was the only effective one until I saw this platform. I would like to re-open a case from February where Bitstarz stole roughly 11 000 EUR from me and I complained to their license provider and Askgamblers but the license provider turned out to be pretty useless and Askgamblers are so super corrupt and in Bitstarz' pocket that its not even funny. You can post the most valid and legitimate complaint against Bitstarz, but Askgamblers refuse to post anything against Bitstarz. Seriously try to even post a bad honest review about Bitstarz and Askgamblers will pick something in your complaint that could be miss interpreted and then they use that as an excuse not to publish your entire complaint as if the whole thing is untrue...

Please see my email to the license provider, askgamblers and Bitstarz casino:

Good day Everyone.

 

I am reaching out to the license regulator/s , The casino senior management and  askgamblers.com management to try and find some kind of solution or agreement that will make me rest.

 

Yesterday (04/02/2019) I joined bitstarz.com for the first time. I have never played at bitstarz before.

 

I started playing the free 20 spins and managed to win a decent amount of money from it but ofcourse as per the terms; I was only allowed to cash out 100 EUR which I thought is fair and went to the cashier to withdraw. Upon requesting a withdrawal, the agent told me that my IP is linked somehow to another IP which plays in the casino. Therefore he explained that he must now confiscate all my winnings including the 100 I was supposed to get.

I then got quite upset but remained calm and asked him if I can make a deposit and carry on playing and then I specifically asked him if I will have any issues withdrawing in the future and he said these words exactly (Quoting) " Yes you can, it's just that you can't take part of the welcome package".

 

I then made a deposit with my own money after my account was reset to 0 and I had nothing from bitstarz in my account and neither was I bound by any of their rules regarding free spins abuse and all that bonus regulations. I was completely FREEto play and WIN! (As per the Bitstarz agent).

 

I then won around $11 000! It was an excellent night and its the most I have ever won and the amount of plans I started making in my head was amazing because that amount is life changing in my country! I was ecstatic!

That however was not lasting long because upon withdrawal, I received a mail afterwards stating that they want proof of ID, proof of webmoney account, proof of residence and proof of transaction made. This was very weird because webmoney is an anonymous payment wallet and just like bitcoin, NO CASINO ever ask for verification on those payment methods.

I could see where this was going because Ive read quite a bit of reports on the forums and chats that Bitstarz are known for having problems (making them) when people win big amounts of money. I could see with the free spins that this casino doesnt want to pay if they can come up with the most ridiculous reasons NOT to pay. '

 

Anyway I did my KYC properly and all my documents were adding up and I waited and waited a few hours (this is an "instant" withdrawal casino and I used webmoney which is non verifyable and faster and more secure than most)...

 

Finally I received an email from the agent stating that my account is locked and all winnings are confiscated because my IP and Device used had links with another account which used the casino. I started crying out of anger as I kind of expected this to happen after reading some reviews but really wanted to believe that they will pay me MY money which I DEPOSITED and WON!

 

There are so many things wrong here and the more I talk to very wise people in the law and the more I research and making my case; the more I found Bitstarz to be unlawful criminals who is breaking the law and basic regulations on a daily basis. I can tell you now that I am going to open a can of worms!

 

Here are some of my points which I have discussed with lawyers:

 

1. Same IP on two different accounts cannot be a reason to even think its the same person. If you understand anything about the internet then you should know that today my IP will be your IP tomorrow and the next day it will be another persons IP. ALso everyone in public wifi, will have the same IP. Then everyone using the same VPN will have the same IP.

 

2. "Linked that same user-agent was used" - This is just absurd. Theres not even 100 different user-agents in the world and 7 Billion people. Meaning that 7 Million people will roughly have the same user agent on average. That was the weakest argument Ive heard in my life.

 

3. Bitstarz reckoned that links between my payment methods was also the same. I dont understand what they really mean by this but I used Webmoney and if they leaked my personal info within 20minutes to an online casino then they will have a huge courtcase on their hands so I highly doubt this is what happened and that brings me to the conclusion that it is a blatant lie.

 

4. The agent knew about the same IP's, he did not condemn it and allowed me to play after that and specifically told me that I WONT have any problems withdrawing in future! He was aware and let me play! This means that its not a problem normally UNLESS YOU WIN BIG money and they dont want to pay.

 

5. Bitstarz allowed me to play before doing the KYC! This is illegal. You have to KYC before they gamble! In real casinos they ask for ID at the front door and not only when you want to cashout at the cashier after you gambled! I could be a 14 year old playing for weeks or months on this casino before the casino would know. Meaning that the KYC procedure carried absolutely no credibility UNLESS their sole agenda is to get reasons NOT to pay players! a True story in my life is that my 16 year old cousin and his friends played on bitstarz for long and I only thought about that now but its illegal and I am going to get statements from him and his friends which I will submit to authorities along with the theft charges!

 

6. Bitstarz will have to give me proof of their claims that I am the same person as someone else on their platform. When I asked for proof I was told they do not have to give me more information which means that I must just go and deposit, then they can take away my money and lock me out and when I asked for reasons and explanations with accompanied proof then im told to just keep quiet? How on earth is this fair and how can this casino be online? Its disgusting!

 

7. Last but not least is that it was theft! Bitstarz stole money which I was the rightful owner of! Their spins were completed, their staff assured me all is fine and I can deposit and I then did that with their permission and assurance and I won money deriving solely from MY deposit and nothing to do with their bonus.

 

I have contacted Bitstarz numerous times afterwards to try and make a deal to get my money out of them but they simply refuse and therefore I am now escalating and will continue to do so until I am being paid. I have setup interviews with journalists about the underage gambling and this story will go viral shortly! Charges of theft and other illegal activities are inevitable and I hope that the regulators and counsels will condemn this bullying and dishonesty from Bitstarz as my next step will be main stream media and authorities.

 

Lastly I would like to mention that Bitstarz are hiding behind the "Its our terms and therefore we can do what we want"... Its unfortunately not how it works because your terms cannot override the common law or any jurisdiction. In other words you cannot steal people's money if they have traces that the IP might have been used before. Infact your terms are null and void since it supports underage gambling and blatant theft.  

 

I hope to hear from you soon to resolve this amicably.

 

 

Regards






I was denied payment with a short email filled with pathetic reasons.