I moved a few hundred thousand euros through Bitwala, then stopped using it. Several months after, I get a message that my account is getting closed down. Bitwala is a joke. They don't actually support Bitcoin as they should. I mean, I moved a few million euros (from crypto) through a bank in my country and only after a few years they decided to close my account. Fuck Bitwala, they're just like any other bank out there. Sure, I did move quite a bit, but that's peanuts compared to the amounts I traded using other banks.

Not everyone exchanges a few hundred euros or a few thousand euros a month, just so they stay within a certain limit in Bitwala's eyes and therefore be deemed "safe" customers. I've personally had it with this anti crypto attitude from banks and EMIs. Hopefully in a few years, they'll die in droves, one by one.

Hello, the fact is I don't need your BTC to fiat services. I just needed your SEPA transfer option and that's about it. And yes, I just used your service for SEPA transfers.

You say that you don't close accounts for no good reason, but support has yet to provide me with a valid reason, other than their Terms of Service.

Thanks though for being willing to talk this over, but what I also got in the E-mail Bitwala sent me is this:

"We assure you that we have only reached this decision after very careful consideration, therefore this decision should be treated as final. Therefore we will not be prepared to enter into any further discussion in relation to it."

So I guess there's nothing more to talk about. Even if you would still reinstate my account, I would not dare to send my funds there again. I don't trust companies that close your account for a so called good, yet unspecified reason.

I just want this to be a real warning to some of the folks out there that want to use your services. Heard some guy on Reddit had his money locked by Bitwala and it was later on confiscated by the authorities in Germany. Wouldn't want to be on that side of the fence to be honest.

Just had my account closed by Bitwala. I got the following canned reply from them:

We have recently undertaken a review of your banking journey and reached this conclusion in line with Section 19 paragraph 1 of our partners solarisBank's General Terms and Conditions (GTC) and will no longer provide these facilities. You will, therefore, need to make alternative banking arrangements.

Followed by:

We assure you that we have only reached this decision after very careful consideration, therefore this decision should be treated as final. Therefore we will not be prepared to enter into any further discussion in relation to it.
*************************************************************************

Bitwala, you're no different than a regular bank. In fact, you are far worse. Why proclaim yourself a "Bitcoin bank" when you close people's accounts for nothing? What is the reason for closing my account?

This service is actually a JOKE.

To give you some context on my use of their service, I was just doing SEPA transfers from a well known crypto exchange to Bitwala and then to my bank accounts.

SEPA transfers are free btw, so maybe because they weren't able to get any money from me, they decided to close my account. Or maybe, it was because of my high volume, who knows. Maybe both.

One thing's for sure though: I'm glad I didn’t have any money in my account. I read other reddit posts about Bitwala's SolarisBank seizing money and thought that those users MUST have done something really bad to have their accounts closed like that. But as I came to understand, Bitwala is just a wolf in sheep's clothing.

Bitwala is a regular bank, not a Bitcoin bank. Keep your money and especially your BITCOIN off of their platform. I'm thoroughly disgusted about this experience. I thought their service would be really good and I'd end up using it for a long time, but guess it wasn't in the cards. All in all, this is too bad.

It's a falsely advertised crypto friendly service. In my humble opinion, it's just BS.