Hidden Charges and Fraudulent TOS. My experience with epayments.com

I want to admit that before opening account with epayments i have already read almost every review on trustpilot but still i dared to open my account with them.  Read my experience with them it will help you alot.

I want to admit that before opening account with epayments i have already read almost every review on trustpilot but still i dared to open my account with them.  Read my experience with them it will help you alot.

Stage 1- Account opening

For me this process was quite simple i provided my bank statement and national ID card. My name address were same on both and both were valid so this went very smoothly.

Stage 2- Payment Credit into e-wallet

It was also very simple i provided Adcombo with my e-wallet from epayments and i saw my payout is transferred from adcombo to e-payments with in 2-3 hrs.

Stage 3- Transfer money from e-payment to my visa card

I tried this option many times but always received error that payments were declined by banks. I tried to transfer payment on my Meezan bank and HabibMetro account. I only contacted with HabibMetro and learned its not possible with them.

Stage 4- Transfer money from e-payments to bank account

This stage was game changer for me. I created a request with e-payments for bank transfer on 17-09-2019 and very next day i receive confirmation with their Banks's reference number so i can track it with my local bank after 2-3 days. There were some delays from my bank side but however on 27-09-2019 they called me and asked about this inward remittance reason which was ok and cleared but when they told me the remittance amount i was shocked.

i will tell you details, first note that its was actually $72 transferred from Adcombo to payments. They showed i will be paying $15 fees and $ 57 = € 50.16 will be transferred to my account. My bank told me that you are receiving € 20.16 since € 30 were deducted by sender's bank.

I inquired about this with e-payment where they said it was SHA transfer and in short this happens.

I went back to their website and checked following article "help.epayments.com/hc/en-us/articles/115002796789"  titled "Transferred to bank account" where they mentioned about SHA in such words. i am just copy/pasting.

" Payments are made with the SHA instruction. It means that you will pay our charges for processing the transaction and the recipient will pay the charges of its payment service provider. "

I told them as per your policy i paid you your charges of $15 and since i am recipient and my bank is my service provider who didn't made any deductions then how could your partner bank deduct €30. This is against what you have mentioned on your website.

By the time i am writing this they suddenly stopped replying after i strongly complained.

Stage 5- My verdict and complain

This is totally unfair and unethical way of doing business. You must inform me in advance that your bank/intermediary bank will deduct any charge they want. What kind of banking partners you have. You must know and tell your customers what are the exact charges they will be paying. You deducted your $15 commission and initiated wire without knowing that your customer might get charged further from your partner bank at its sole discretion. Its your job to tell exact charges to be born by your customers. You must have predefined arrangements with banks. I believe you knew i will be hit with these charges but intentionally you didn't inform me. I have read many scary reviews about epayments but still wanted to give it a shot and i learned my lesson. Your way of doing business is unethical. I will never endorse to recommend epayment.com their methods are not transparent.
For me this process was quite simple i provided my bank statement and national ID card. My name address were same on both and both were valid so this went very smoothly.