I submitted an exchange with changelly and sent my funds as normal. The transaction was confirmed within 15 minutes. Their address had the exact balance they requested me to send. I talked to their live chat agent an hour or so after confirmation. He said there was an issue and that he would forward it on and email me when complete.
3 days later I had no reply so I asked them again. "I'm sorry there is still no update. I have forwarded this to our claims department, we will email with an update."
3 day later i still had no reply. I checked their address and saw that the money I sent for the transfer had been withdrawn shortly after my previous chat 3 days ago.
When I asked for an update again they said that I could either be refunded or exchanged at the current rate. Their exact words were to "use the original exchange you were on to see the current rates."
Bitcoin had obviously soared but my coin had also gone up quite a bit so I would have only lost about 10000 Satoshi. I told them to continue with the current rate.
They paid me my coins usd rate 7 days ago for todays bitcoin usd rate.
Long story short, I lost 50%. Don't trust changelly or their terrible customer service.