HitBTC is a known SCAM and is stealing peoples funds using the excuse of KYC.
I know people that have a lot of money there and just can't complete the KYC proccess and withdraw their funds, it's like they want a picture of your birth, documents that don't exist.
I posted a simple question about this in their telegram group and in 10 seconds my message was deleted and they ban me.
If you don't consider someone eligible as your client because of KYC issues what you must do is REFUSE them and revert the deposits, that's the only reasonable way of treating this matter, holding people's fund using this false KYC excuse is just ABSURD.
Hope this thieves go to jail ASAP
AGAIN STAY AWAY FROM THIS SCAM