For each person in this thread,
I introduce myself I am Youssef El Manssouri CEO of the Sesterce group and I would like to clarify a few points directly from myself:
- First of all, on the problems of delays and order cancellation, please be aware that we are sincerely sorry. But very clearly, you should know that in this market manufacturers make the law, as distributors we are the buffer between customer dissatisfaction and manufacturers' lack of rigour. We do everything to ensure the security of your investments and keep you informed, but be aware that even as a direct partner we have changes from manufacturers on the delivery date of batches or their stocks and that we have no power over them, the market is unbalanced and so it is. Our situation is very delicate and in view of the profitability of the miners we can hardly complain about the manufacturers because the demand is high. We really try to do our best to satisfy all customers but sometimes we can't go against the market.
About that my team create an article here :
https://support.sesterce.com/hc/en-us/articles/360035875614-Disclamer-about-miners-production-delays- Then on our accusations of SCAM, know that we are a team of more than 25 people on 3 sites around the world, that in defaults of the difficulties we have on the market of the distribution of miners due to the conditions of this market and the problems of the manufacturers, we are also specialized in cloud mining and consulting.
You will find research analyses on mining on our blog:
https://www.sesterce.com/blog
As well as videos of our team on our youtube channel:
https://www.youtube.com/channel/UCzlSsmtj2EJ--Dg_UrKbhnw
We are also present on several meet-ups, the latest of which is in association with our partner Binance in Marseille, France:
https://www.instagram.com/p/B3CeINuDBkY/
Please note that we are delighted to welcome you to our offices at 50 Avenue des Caillols 13012 Marseille, France:
http://bit.do/fbqqq
And finally you will find here the Sesterce team :
https://www.sesterce.com/about
- To continue on the accusations of false comments, know that this is not a practice that we support, and know that many competitors are willing to do many things to destroy our reputation and especially this kind of thing, we are not the only victims of this and even more so in the mining world other legit actors find themselves in the same situation.
- For problems with your orders, problems with the goods received or other problems, please contact our support team directly at
support@sesterce.com they will be happy to take your request.
- Stopping the distribution of B2C miners would be the easiest thing for us, the margins are very small and with the impact on the group's image and the support cases and market to deal with we are largely losing out. But in our approach to open up the mining world it seems impossible to do this at any price and we do not want to leave this community in the hands of scammers. That's why we continue to fight for your investments.
Finally, you should know that we are a growing startup and that we are aware of the issues and our problems, but we work very hard on a daily basis to respond to everyone's requests and problems and deliver the best service. In a market with so many SCAMs and people who neglect their customers, it is very hard to try to treat their customers properly and we make sure every day to improve on that, so please take all this into consideration and help us to improve your support cases.
Thank you again for the time you have allowed to read this message.
Sincerely,
Youssef El Manssouri.
CEO of Sesterce
sesterce.com
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