Hi Blankcode for your feedback. I actually received a an email from them at my new email address asking if I accept or decline. Based on your experience, are you saying once I accept, I should be able to log into blockchain in 2-3 days after I submit accept?

Yeah I agree 2 weeks is a long time for 2fa reset but I gathered that much from reading other posts

Thanks again!

Hello All! Good to find this forum as I am seeking for assistance in answering my questions:

I don’t have access to my email account. I am trying to get access to my blockchain.info account.


What I do have is my blockchain wallet is, password to log into my blockchain account and also my back up wallet in AES.json text format.

I do not have my seed phrases.

I have already started the process to get my 2fa reset and have clicked on Accept in the email that they have sent to my new email address.. I understand that it takes about 2 weeks for blockchain.info to send another email that reset has been done successfully, is this right?

Now my question is:

1. Is there another way to get access to my wallet rather than waiting 2 weeks?
I am asking this because I read blockchain.info can be terrible at providing supports. Also what if the confirmation email does not arrive after waiting two weeks?

2. Should I try logging in now with my wallet I’d? Or would this ‘reset’ the 2 week timer since I have a feeling it will ask me to authorize this login attempt.

2. Just to add to the first question: do I have to decrypt my back up wallet which is in AES.json format to retrieve my seed ?

Many thanks!