It's crazy to be so bad-tempered, just for a few dozen dollars.
The "violated" article simply states that you don't accept residents from certain countries, and Malta isn't one of them.
My residence is in Malta, so I'm allowed to play according to your TOS.
Now, with the support, you indicate that you refuse citizens of blocked countries, but in your TOS, you only block residents.
Since you seem to be sure of yourself, can you give the whole forum the article that states that citizens of restricted GEO's cannot play on Fairspin?
No article invokes this made-up rule, and worse than that, no TOS article contains the word "Citizen".
Now you tell everyone that I don't have a Maltese document.
Can you confirm that I sent you, in my complaint to MGA, a proof of Maltese residence, so a Maltese document, from a country accepted on Fairspin?
Can you confirm that I have sent support a Maltese phone bill, a Maltese tax statement and a Maltese rental contract for my residence in Malta?
They're totally not clear with their own rules, scam for only $70, don't expect a quality casino with that.
Play at Stake, Duelbits, Roobet, Rollbit or any other casino, no KYC required, instant withdrawals and great promotions.
Hello there!
We can totally understand your concerns regarding the situation, however, please keep in mind that in cases of the violation of the "Terms and Conditions" of our platform, we as a platform reserve the right to block your account at any time after the above-mentioned violation of the rules of our platform took place. At the moment we have already provided you with the reason of the actions we have taken, confirming that with the direct statements from the rules of our gaming platform to which you have agreed with upon completing the registration procedure.
As a platform, we only follow the before-mentioned points from the "Terms and Conditions".
Due to the specifics of this situation, as the matter of fact, we have proposed several ways of resolving this situation. Please pay attention to the fact that we follow the way of resolving the matter you have chosen yourself, and we respect your decision.
As of right now, there are no updates regarding the complaint you have filed. Please keep in mind that in this case, as always, we are only obligated to follow the decisions and regulations that are imposed by the relevant Licensing Authority. You will be updated on the result of their investigation, and we will follow their decision no matter what.
Until then, we will be more than happy to provide you with all the relevant information on the matter.
We are very sorry that you had such a negative experience, however, we always care about all the cases of the violation of the rules of our platform, as we treat them all in a correct way, and this one is no exception.
As such, we would be glad to clear any confusion.
Respectfully,
Fairspin.
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