i will wait 2-3 weeks thats the time frame im expecting for a letter to arrive from phillipines or wherever  the hell they have their office located

meanwhile im preparing myself in case the letter never arrives

thanks for all suggestions.btw the thread is already in the scam section since last week or so

allegedly they sent a letter to my home adress yesterday

will report back once  this mess is solved

Best Regards

allegdely they sent a letter yesterday to my home adress

will report back once all this mess is solved

i did they just dont respond,or hang up

whats wrong with contacting game-protect

I’ve never seen anything like this during the years I have been betting.


Created a VODDs account over 1 month ago and completed KYC etc. before depositing a bit over 50k euros (cant specify the exact number since haven’t had access to my account since 11 October). I made a few bets during a week period all on major soccer markets mostly on SING/IBC and 2 bets on Pinnacle soccer props (corners).


On the 11th of October I wasn’t able to log into the account.


They stated that one bet on Pinnacle (corners bet) was being reviewed due to suspicious betting patterns and that their compliance team would scrutinise the bet, meanwhile my money (only my deposits, since account was is losing) and pending bets on other Asian sportsbooks were still in the account. Of these pending bets most of them have since lost.


The pinnacle bet was 5k,and now instead of voiding the one bet they are attempting to rob all of my money basically due to one or two bets (10% or less) that are “in question” they want to be able to steal 90% of my balance, which is all deposited money.


I have received little to no feedback from the many live chats and they keep saying that your bet is being reviewed by the compliance team, please bear with us. I have been provided with no real information as to why this is happening, how long it will take, the possible outcome or been provided with contact information of higher ups at VODDs.


Well I’ve waited almost a month since I was advised by a very popular poster here that they were probably waiting for pinnacle to review the bet. It doesn’t take long to review and either void or accept a single bet and by the day this looks more and more like it's just blatant theft by VODDs.


I filed a complaint one week ago here with SBR but I am yet to receive a response back.


If anyone out there has any ideas how I can combat this issue or has had a similar experience I would appreciate any assistance.


Thanks

Dave

Account still frozen and customer service and customer service feedback is non existent at this point

 next step from here is to contact game-protect i guess

I believe this belongs here as its directly to do with a gambling website.

I have followed up with VODDs (company in question) many times without any luck.

Anyone with any ideas?

I’ve never seen anything like this during the years I have been betting.

Created a VODDs account over 1 month ago and completed KYC etc. before depositing a bit over 50k euros (cant specify the exact number since haven’t had access to my account since 11 October). I made a few bets during a week period all on major soccer markets mostly on SING/IBC and 2 bets on Pinnacle soccer props (corners).

On the 11th of October I wasn’t able to log into the account.

They stated that one bet on Pinnacle (corners bet) was being reviewed due to suspicious betting patterns and that their compliance team would scrutinise the bet, meanwhile my money (only my deposits, since account was is losing) and pending bets on other Asian sportsbooks were still in the account. Of these pending bets most of them have since lost.

The pinnacle bet was 5k,and now instead of voiding the one bet they are attempting to rob all of my money basically due to one or two bets (10% or less) that are “in question” they want to be able to steal 90% of my balance, which is all deposited money.

I have received little to no feedback from the many live chats and they keep saying that your bet is being reviewed by the compliance team, please bear with us. I have been provided with no real information as to why this is happening, how long it will take, the possible outcome or been provided with contact information of higher ups at VODDs.

Well I’ve waited almost a month since I was advised by a third party that VODDs were probably waiting for pinnacle to review the bet. It doesn’t take long to review and either void or accept a single bet and by the day this looks more and more like it's just blatant theft by VODDs.

If anyone out there has any ideas how I can combat this issue or has had a similar experience I would appreciate any assistance.

Thanks
Dave