my first steps were to contact chat support that is never available.  so i sent an email.  i sent 4 emails and not 1 reply yet.

i contacted vip support who said ok 8 hours check back in.  i have checked in and my balance is zero

ITS VERY CLEAR TO SEE THE MONEY IS IN THE WALLET THAT CLOUDBET OWNS.

i am really pissed off at the bad customer service by cloudbet and as of right now theft of my coins.

when its impossible to get support and they are not fixing an issue.  yes i have every right to be worried.

so update.  MY VIP account manager is doing nothing.  he's basically saying its my fault and their system cannot see the tx.

well here is the wallet for everyone to see

https://etherscan.io/address/0x513a6bf5af61a5a015923acba0d990452dd62de1


its easily there but now he is saying to wait 12 hours!!!!!! and than go to regular chat and figure it out.


Can you imagine telling a VIP account manager to go to regular chat in 12 hours to figure something out.  Such bullshit.


I am pretty sure Cloudbet just stole my money.

So I got an email for a ETH deposit to Cloudbet.

I logged in and saw ETH as an option.   Today I decide to use it.


I send my coins in and its been confirmed and wallet is full of ETH

My balance at Cloudbet is ZERO.


I email and message my "so-called"  VIP team and I am being ignored.


Great job Cloudbet!

I made this winning wager

Cal Poly Mustangs +9.5
North Dakota State Bison v Cal Poly Mustangs
BET ID
13987429



Its ridiculous how bad this sportsbook is becoming.

I make a bet on College Basketball 1st half and its been 3 hours since game is finished and they still dont grade the bets.

The customer service staff and live chat are so bad.  They are robots and give this same response:


"Thank you for contacting Cloudbet support.

We have escalated your query on to the relevant team. We will be in touch as soon as possible.

Should you have any further questions please don't hesitate to ask, we're available 24/7.

Kind regards,

Molly
Cloudbet Support team"


I got the same reply 4 times.  Their customer service doesnt do anything and they take almost 1 day to grade. its pathetic.  Its like they borrow your coins and dont have enough to give back