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As the case is currently under review by the Casino Guru team, we believe it’s best to wait for their independent investigation and conclusion. We’ve already provided them with all the necessary details and evidence regarding this matter. Naturally, we cannot disclose this information publicly here, but rest assured that everything relevant has been shared with Casino Guru for their assessment.
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@leo996: Thank you for sharing your feedback. I'd like to address each of your concerns in detail: - they refusing to cancel a wrong footbal bet placed (the match starts on 13 of August) , support is not at all friendly.
Unfortunately, once a bet is placed and confirmed, it cannot be cancelled, as clearly stated in our Terms & Conditions. Some sports markets may offer early cashout options, but these are entirely controlled by our odds provider, not by our support team. This means our agents have no ability to manually cancel or override active bets. - fake feedbacks (they giving sometimes some wheel / free spins , about 1-2$  as reward for a fake feedback) -> I'm not sure, why it is allowed? We do not encourage or ask players to write fake reviews in exchange for rewards. For the recent AskGamblers Awards, we ran a campaign inviting players to vote for Winz.io, and as a thank-you, we offered a Wheel of Winz reward. This initiative was conducted internally within our player base and was not restricted by the AskGamblers Award organizers in any way. - depo 4k $ and bought bonuses of 0.4$ spins in hacksaw games, biggest win 250$ , seems fake %.
At Winz.io, we’re fully transparent about RTP (Return to Player) and clearly list the house edge for every game we publish. Gambling is, by nature, a game of chance, and it's absolutely normal to experience both winning and losing streaks. All of our game providers are licensed and strictly regulated, which means there is zero possibility for RTP manipulation or any tampering with game outcomes. We understand that gambling can be an emotional experience, especially during a losing streak, but please rest assured that we operate with full integrity and fairness. If you’d like us to look into any specific details of your gameplay or account, feel free to reach out - we’re always here to help. |
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Yesterday I received an email that my account was locked due to multiple failed login my account. At first I thought someone might hack my account but when I check the link attached to the mail for unlocking my account it shows winz1 website. Is info@winz.io your official email address for sending this notification? It’s just odd that someone trying access my account while it’s excluded to any promotion including VIP benefits due to my frequent availing of winz of wheel which you tag me as “abused of bonus” just because I’m winning. Regardless, I have no concerns if my account was hacked because it’s already a garbage account. It’s just annoying that someone knew my login email on your website while I use an email that I create solely for your casino. I can confirm that info@winz.io is indeed our official email address, and winz1 is one of the official mirror domains we use in our email communications. So the email you received was sent from legitimate sources. However, the exact reason why you received this specific message is unclear. I’ve just spoken with our support and technical teams, and there have been no similar complaints or reports, which strongly suggests that no data breach or leak has occurred on our end. To investigate further and make sure everything is in order, could you please send me the email address linked to your player account via direct message (DM)? I’ll look into the logs to see if we can uncover any more details about this login activity or email trigger. |
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 World Tour ChallengeWorld Tour Voyage is here – each day brings a new destination, a fresh challenge, and a chance to claim a unique reward. Complete 12 stops to unlock 1,000 Free Spins or 7 for a sweet 300 Free Spins. One adventure, one final prize – based on your biggest milestone. Your next stop’s already waiting – check in today and keep your World Tour rolling. ▶️ Explore now ◀️ |
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I’ve received confirmation from our payment provider that BNB withdrawals have been fixed. We’ve also compensated the amount you were trying to withdraw, so please give it another try 😉
The amount isn’t big, but I appreciate the decision of your team. However, it will be better if the withdrawal remains on pending mode instead of getting rejected in such situation. Because users will tempted to place bets with frustration in this type of situation. And the experience of those users will create a negative impression against your casino. @malcovi2, can you confirm about receiving the funds? You're absolutely right - ideally, the withdrawal should have remained in pending status rather than being rejected outright. Unfortunately, in this case, the issue was on our payment provider’s side, and their system automatically rejected all BNB withdrawals. That’s also why we weren’t able to provide a clear ETA earlier — the resolution depended entirely on their side. Once we got confirmation that the issue had been fixed, we made sure to compensate the affected users accordingly. An online casino relies on multiple systems working together: payments, games, bonuses, and the platform itself. And sometimes, when one of those systems is handled by a third party, issues can arise outside of our direct control. That said, we always do our best to act quickly and fairly. We appreciate your understanding - and as of now, BNB deposits and withdrawals should be working smoothly again 🙌 |
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bruh, tried testing the casino and they keep on rejecting my 0.02BNB withdrawal..  https://www.talkimg.com/images/2025/04/05/lWaCc.pngedit Yeah, So, decided just to play with it and eventually will lose it, I would avoid this gambling website. If they cant process a measly $20 amount then highly likely large amounts wont go through. I’ve received confirmation from our payment provider that BNB withdrawals have been fixed. We’ve also compensated the amount you were trying to withdraw, so please give it another try 😉 |
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There seems to be a technical issue going on - we’ve already reached out to our payments provider to investigate. Hopefully it’ll be resolved soon.
Are the issues still there? It means that the other users have faced the same issue. It is normal that users will lose the patience and keep placing bets with their funds if the withdrawal request continuously get rejected for a long time. It would have been better there if the withdrawal was in the pending mode instead of getting rejected. I hope your team will take a proper action to satisfy the affected users. We’re already in touch with our payments provider to get this sorted. It’s not affecting all transactions, but we totally understand how frustrating it can be. We’re monitoring everything closely and will make sure it’s properly addressed once the investigation is complete. |
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bruh, tried testing the casino and they keep on rejecting my 0.02BNB withdrawal.. https://www.talkimg.com/images/2025/04/05/lWaCc.pngedit Yeah, So, decided just to play with it and eventually will lose it, I would avoid this gambling website. If they cant process a measly $20 amount then highly likely large amounts wont go through. Hey, thanks for pointing this out. There seems to be a technical issue going on - we’ve already reached out to our payments provider to investigate. Hopefully it’ll be resolved soon. I’ll keep you updated in DMs as soon as I hear back. Appreciate your patience 🙏 |
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And speaking of the wheel of Winz, you did not mention if it's for free that the wheel of Winz is available for or not 😁
And if it's for free, how many spin does a user get for free per day, and what is the wager requirement and other terms?
Genuinely asking anyway, and I would also like to know if the bonus is also available to new users of the casino, or is it mainly for the old users?.
Hey! Great questions 😄 Our Wheel of Winz promotion is a deposit promo. You simply deposit money to play at Winz Casino and get an extra spin of the Wheel of Winz without any additional charge. There are three wheels you can choose from: Gold, Silver, and Bronze. Each wheel requires a different deposit amount and offers different max prizes, with up to $10,000 available on the Gold spin. All prizes won on the Wheel of Winz have zero wagering requirements - same as all other bonuses at Winz Casino. The Wheel of Winz is available to both new and existing users. New players get their first spin of the Wheel for half the usual deposit amount, as part of our Welcome offer 😉 Good luck! |
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 Happy Birthday to us!Break out the confetti, pop the champagne, and get ready to celebrate – Winz Casino is turning 5 years old! 🎊 We’re throwing a month-long party, and YOU are the guest of honor! To start things off with a winning streak, our legendary Wheel of Winz is available EVERY DAY this week! That’s right – spin it now and keep the fun rolling daily until Monday, 7th of April! More surprises on the way! We’ve lined up a wild ride of actions, including a 10K Tournament, a thrilling lottery and daily irresistible offers to keep the party going! ▶️ Spin the Wheel ◀️ |
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Your case has been successfully resolved, and the stuck bonus games were fully compensated to your account. If you need any further assistance, feel free to reach out. |
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I sincerely apologize for the delay in getting back to you and for the inconvenience caused by your experience with the bonus buy rounds in Bonanza Billion and Penny Pelican.
After reviewing your case, I can confirm that the stuck bonus rounds were closed unexpectedly. As a result, we have now compensated the amount directly to your account. Please check your balance, and let us know if you need any further assistance.
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 🎬 Predict & Win: 300 Free Spins for The Oscars 2025!🎥 The 97th Academy Awards are around the corner, and we’re rolling out the red carpet for you with a blockbuster promotion! Pick the Best Picture winner, make your qualifying deposit, and if your prediction is spot-on, 300 free spins in FRKN Bananas are yours! 🍿 How It Works: - Select your Best Picture prediction using this link.
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At Winz.io, we take security and fair play seriously. Our verification processes, including KYC checks, are in place to ensure compliance with regulations and to prevent fraudulent activities, including multi-accounting and abuse of our platform.
In this particular case, the delay was due to an ongoing investigation conducted by our fraud department. The account in question was flagged for being linked to multiple other accounts using the same crypto payment wallets and displaying identical playing patterns. After a thorough review, our team confirmed that these accounts are connected.
We understand that players value transparency, and we always provide an opportunity for further clarification. If the player disagrees with our decision, they are free to escalate the case through independent third-party mediation services such as AskGamblers or Casino Guru. We are fully prepared to present all the evidence supporting our findings through these platforms.
Our commitment remains to provide a safe and fair gaming environment for all players.
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 Up to 300 Free Spins🎁 Claim up to 300 Free Spins in Santa Sphere: Hold The Spin! - Deposit €50 or more using the bonus code XMAS20
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 10% Crypto Boost🎁 Get 10% BONUS up to 500 USDT on your crypto deposit! Bonus Code: XMAS6🎅 There are zero wagering requirements attached to this bonus! ▶️ Open the Calendar ◀️ |
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 5 No-deposit Free SpinsCheck your Winz.io accounts because today, as part of our Christmas Calendar, 5 free spins have been credited to you! These free spins are exclusively for already registered players. 🎅 Don’t forget to check the calendar tomorrow for even more exciting surprises! 🎄✨ ▶️ Open the Calendar ◀️ |
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 🎁 Daily Gifts Await in Our Christmas Calendar🎇 The holiday spirit is here, and Santa has teamed up with Winz.io to bring you a Christmas Calendar full of gifts and festive challenges! Enjoy free spins, tournaments, sports offers, and more every day. 🌲 Each day brings a new surprise. Celebrate the season with cheer, surprises, and big wins — the magic lasts until 26th December. Ho-ho-ho! ▶️ Open the Calendar ◀️ |
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 -50% Wheel Available Daily!🎉 Black Friday celebration is here, and we’ve got a double treat for you! Enjoy a 50% discount on the Wheel of Winz for a limited time only. And here’s the best part — you can take advantage of this exclusive offer every single day until 29.11.2024, 23:59 UTC! Simply deposit using one of the bonus codes, spin the Wheel of Winz, and win up to $5,000 or hundreds of free spins. And as always, all prizes come with zero wagering requirements. Enjoy! ▶️ Spin the wheel ◀️ |
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