Yeah no i paid with cash, funny thing is, i just got a text this morning from BTM Nexus for the FIRST 40 $ i put in Nov 16th. Like just notifyi9ng me of it, like i dont know if its the machine or not but im about to contact my mall and see what i can get done.


EDIT: So i just contacted my mall, and the lady of course had no information, she said yeah all we do is rent the space out, i asked so you dont have any information or other number for anyone that services the machine, or collects the money from it. She replied with an obvious "No" and the only number they have is the number on the machine.

So, since its been the weekend, ill give this company the week to reply to me, i will call my local police if this isnt resolved by friday, Ill call next monday.

Ill frequent here if anyone else has suggestions.

Hello, not sure if this is the correct place or not, if not some helpfull mod put me in the correct place.
Anyhow, Im located in Indiana, here regionally we have BTM Nexus Bitcoin ATM's at our local mall. Ive previously used this to recieve about 30 USD in BTC mid november (after a 10$ fee).
So fast forward to friday, and i deposited 100$ USD into the machine only for it to error, Give me a transaction ID and then tell me to call customer support.
I call customer support, (automated line, music plays instead of ring) and it goes to a recorded message saying they cannot take your call, leave a message. i called multiple times, then visited their website, Total garbage... i write a support request just for it to be said it will be responded within 48 hours.
okay i agree its been throughout the weekend, so if they end up contacting me i will update, this is not only a call for help me get my 100$ back, but to shame this company for HORRID customer service, and hope NOONE waste their money with this trash can of a service.

If anyone can point me in a direction of further action please endow me with such knowledge.

Thanks crypto community, and hello to all.