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All deposits have been made through my card ending with 7041, and I don't know if my IP has been used by some third-party for shady activity which I have no idea what you are talking about, this is a public forum which I'd like to keep my information private.
Right, so here are the facts.
You have 3 accounts that follow the same pattern of email (and both other accounts are linked via browser activity and IP). You know your own email address,
and the email comes with a number at the end. Use your email and then go 101 instead of 100 at the end and there you have it. Try to google that. That's your third account if you weren't aware.
Let's break it down for simplicity:
Account 1 (Created March 10th): Multiple card transactions with the card ending in 7041
Account 2 (Created March 3rd): 3 failed attempts with the card ending in 7041 as well as third party foreign card ending in 8592
Account 3 (Created March 4th): Successful Trustly deposit
Given that these accounts are created so closely together, they're all in your name, they have been used in your browser, share the same IP, it's
quite clear to me that you are the owner of all the accounts, which breaches the most fundamental rule of any online casino, which states you can't
have multiple accounts.
I asked support to close both of those accounts with no reply from your support, and the second account had no successful deposits, I contacted your support on March 6th before creating a brand new account, I deny trying to use any card ending in 8592.
As stated in your ToS:
If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access. Which i did on March 6th before creating a new account.
So NOW suddenly you agree that you have 3 accounts? You're digging a hole here man, but happy you confessed. And you deny using a card ending in 8592?
Well here it is, on your account, with your other card on display as well. https://ibb.co/muexnn
We're gonna rest our case here.
Seeing how bit starz customer service is not trying to help an unhappy customer and is instead trying to blame everything on the customer, i would stay far far away. Even if the customer is in the fault, you must not leak private data and also try to shame him on a public forum. If customer service continues like this, then this company is for sure a sinking ship. I made an account just to comment on this because i was appalled at how rude customer service was...
