UPDATE
The user in question made another withdrawal request for 22 mBTC, which we released in a few minutes.
We are still waiting on the user on the forum here to confirm that he received his winnings.

Hello Gerid,
Hope you are well.

Thank you for trying Casino Adrenaline out. We are happy to see that the 20 free spins you’ve played proved successful. I am sincerely sorry it has come to this inconvenience.

While we do guarantee No Verification Requirements in standard cases, we do reserve the right to request documents in cases where a suspicion is raised by our Fraud and Risk team. Your account was specifically tagged as a Potential Duplicate Account, and as it is stated within our terms – No Duplicate Accounts are allowed.

This is the only reason why Verification was requested from you. While it may seem unfair to you, we must protect ourselves from many different forms of Bonus Abusing activity. If no fraudulent activity is proved, your verification will be successful and you will receive your winnings – fair and square. I sincerely hope you will update your post after verification is finalized, regardless of the final result.

Thank you very much for your patience and understanding.

Sincerely,
Travis

The account verification process takes about 3-5 working days, but usually less than that. It depends on our Banking Department.
They will review your documents as soon as possible and you'll be notified by email.
Brian