15:56jordynelson: Careful guys betcoin won't factor in if you canceled a w/d on monthly bonus. Also probably why no1 has lossback here anymore.
Was I chat banned?
jordynelson 32 minutes ago
For posting a concern in chat that support won't help me with???
jordynelson 24 minutes ago
Hi Betcoin I can't get any reasonable response from support and was recently banned from chat for raising the same question. I don't think you factor in canceled withdraws to monthly bonus and lossback. I think you have a problem and you won't address it and just banned me for raising the question in chat after being ignored by support. If I'm wrong I don't see why you can't breakdown my monthly bonus it should not be a difficult task to breakdown and show me.
Support has been giving half ass answers and won't address questions directly so I went to chat and was promptly banned. It's just screaming fraud and I would like answers.
I've tried every avenue, Maybe it's just lazyness or pettyness from your end but I feel like I deserve better from you.
Was gonna post this on BCT but maybe your just having a bad day. Take 5 minutes of your time post how my monthly was calculated and why it was only 1.66 ltc. Add community/wager everything. 5 minutes dude I've bet here for like 6 years like what the hell is the issue. I'm generally salty over my bonus why can't you take 5 minutes and just explain it instead of taking a day and half of avoiding it??
Support David 5 minutes ago
Defamation is against chat rules. When you lie to harm our reputation, that is defamation.
Regarding your bonus, it is evaluated carefully based on a variety of factors, most notably win/loss and volume. Other characteristics which are used to determine the amount include number of days played, number of deposits, average deposit, average wager, community participation and more. Defaming us in the chat is poor community participation. Wasting staff time on resolved already tickets is poor community participation.
If you aren't happy here, play somewhere else. This matter is closed.
Feel pretty bullied over this fuck you betcoin, just wanted my monthly calculated and you refuse to do it and act like im the bad guy for speaking up. It's easy to say play somewhere else after you make off like a bandit after 6 years of vip progress.
Ok I was suspended or banned, honestly can't tell if they banned me for being right or a nuisance or some other reason. Eitherway their support doesn't like you asking questions.
Edit: If you spent 1/10 the amount of effort into answering my question as you did in your response below then we wouldn't have any issue.