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Please note that card transaction's rates are locked and bitcoins are delivered within minutes. We always send what we quoted during the placing of the trade. That means the equivalent in Bitcoins to the fiat amount (EUR/USD/GBP/DKK) you decide to buy.
Let's say you buy 50 GBP, we send you its equivalent in bitcoins at the current rate at the time of processing. That amount of Bitcoins is on your trade flow confirmation, Trade History menu, Trade receipt sent by email, and Blockchain transaction log.
Because the rate changes constantly, if you look at that BTC amount in GBP, the number will fluctuate constantly too. What was £50 at the moment processing can be £55.50 or £37.80 at any given time, even if you don't use those bitcoins ever the balance in GBP will change in your wallet according to the fluctuation in the exchange rate. The amount displayed in fiat will also differ from the amount bought given that your wallet might use a different exchange rate than Coinify does.
For your order, we quoted 0.11393227 BTC and that is what we delivered
You must consider the fact that the wallet providers use a different exchange rate than ours for calculating the value of your wallet balance. Therefore, the value of your balance can differ, but the amount you will have will be the one promised on the receipt.
When you place a trade form a Ledger, the amount of BTC to be delivered to you is shown before you enter your card details and etc., if you decide to proceed, we deliver the amount we promised - same in your case, we delivered the amount which was promised 0.11393227 BTC
In addition, please note that we are not an exchange ourselves, we offer payment processing and brokerage services for individuals wanting to buy/sell bitcoins.
Let me know if you have any additional questions.
Best Regards,
^^ not sure it says much beyond 'you received what we promised to deliver for x price'. Price was also stable at the time on exchanges so not sure why they bring that up at all.