hello everyone !
finally !
everything is fine.
the most important thing is to understand that
If you reset your device as new you will create a new wallet thus new accounts (0 balance) and new addresses.
so i think i got sometimes confused and did silly things with recovery phrase, restore the device and so on..
at the end, i had three lists with 24 words... and only my first list allowed me to reconnect with my crypto.
once you understand the trick, the rest is easy and works fine.
you have the right recovery phrase ? ( be very careful of the look alike words when you write them down )
you ll fine your crypto back.

hello !
my mac is 10.11, should be enough for the ledger isnt it ?
my mac is mid 2009 so i really have to forget about catalina and even sierra...
am i gonna have to change my mac because of this ledger
for the restore phrase, the problem is that when i connect my ledger, i have to navigate to reset all
and use my recovery phrase again ?
thank you

 thank you for answering.
i can t remember exactly because of the stress and everyhting,
but i did everything i was asked to.
first i think i reset everything, so i have a new list  of 24 words.
then i had to confirm this list.
( for exemple i start to dial the words and i had to choose between
several to confirm.)
don t know if i m clear enough.

hello !
i m totally lost and a bit worried.
i think i tried everything to access my bitcoin and my ethereums after the update
to 1.6.
my balance is 0 and i of course sent a message to ledger with no answer so far.
since i did the update, sometimes my computer ( mac 10.11 ) shuts down when i plug
the ledger.
before the update, everything was fine.
i reset everything...ledger live, the ledger ( got a new passphrase and so on )
for the same result.
i can t fix it because when i plug it pushing the left button, it stays stuck on bootloader
and sometimes have a message with invalid status 6984 for example...
i read many treads and still stuck..
i changed the rate provider and so on...
can anyone help please ?
thank you