Circle reply to me with this:

The way customers contact us has recently changed. In order to get in touch with our team, you will need to submit a new request using our new tool which can be found here. (link to current poloniex support where i'v been told to contact circle)

Please note that your request will not be processed here and you will need to submit a new request as outlined above

Bingo! now they "officially" can ignore me.... well, now this definitely a scam

Hello! First of all, I am an oldest client. Register and got verified status back in 2014 and all this years all goes fine. But in september 2019 when Poloniex change owner I faced with account's lock. My first ticket number is 2533097. I do all his demand, submit all requested doc even register new account and got verified status again with this new one. And after this, they delete my old account (coz when i try to login i get unknow login or password message). I'v been told all my balances will be transfered from blocked acc to my new one.
Thats was a very long story but at last in Jan 6 2020 they request my permission to close all my opened margin position to begin transfering and after I granted they silently close my ticket!!!
I start a new one with number 976466, and after all this nightmares they told me this:

Thanks for your patience as we've reviewed this. Unfortunately, we are unable to provide account information in relation to your account ........ This does not appear to have been included in the transfer from Circle to Poloniex Digital Assets Limit.
Please reach out to Circle Poloniex, LLC Support for any questions regarding your account.

I start once again a new ticket on circle site (2579710) and they simply ignore me.... week pass. I dont know what to do.... this looks like thievery to me