Hi there everyone just an update,

Blockchain exchange eventually got back to me,    they said that they would refund my Bitcoin within 10 days

No explanation why it should take 10 days, which I think is a form of sharp practice, ....but at this point I'd just be happy to have it returned!

I'd like to thank everyone who gave me advice on this thread,    the main takeaway from this fiasco is, keep away from Blockchain exchange!

Best regards   Gin

Hi  I have a question though.

Are non-custodial wallets slower to get things done than online wallets?

For instance,  if you want to make transactions?

I might imagine that they could be slower?   

And if so,     ......slower by how much?

Kind Regards     Ginlane

I have been told that a A non-custodial Blockchain Wallet is better from a control point of view.

What do you think?

Kind Regards   Ginlane

Hi Pmalek,

Thank you for your advice,       I will need to do Bitcoin transactions,  so can you recommend a "Proper legitimate Bitcoin exchange"   1 that is trustworthy and or well known?

Kind Regards    Ginlane

At 1 point I did send a screenshot attachment via the live chat facility on the exchange website and on this  screenshot it showed my Blockchain wallet identifier
as well as my Blockchain Bitcoin Address.           And it also showed my exchange Bitcoin address,     However I didn't send or show any passwords of any sort!

Kind Regards    ginlane

 

Hi 20kevin20

No I did not use a VPN.      I don't think I did anything particularly out of the ordinary.   To be honest I didn't really know what I was doing.
I don't have much knowledge with regards to Bitcoin or these platforms and how they work!    I did ask the live chat facility lots of questions!

However, I do have a question that I would appreciate if you could answer for me!     What information is safe to give out,  and what information is not safe?

For instance,  regarding the Blockchain wallet,   is it safe or usual for other people to know or to see your login "identifier"

And also what about the Bitcoin address for the wallet,  is it okay for the people to know or to see your Bitcoin address?

Also on the exchange website,  is it okay for someone to know or to see the address of your exchange account?

Kind regards    Ginlane

Hi there,   
I need some serious advice and would be pleased if someone could explain what the hell has happened!
So I’ve had a very small amount of Bitcoin for a few years now stored in Blockchain account, where it has stayed and has been ignored by me.     https://login.blockchain.com/en/#/login
Of late however, what with coronavirus,   I got to thinking about selling some of my Bitcoin.
So on Thursday I logged into the Blockchain account,  and I discovered that I could sell my Bitcoin on Blockchains exchange website.    https://exchange.blockchain.com/trade/BTC-USD   
So I registered on the site, and upgraded to Gold status,  and then the next evening, transferred 1Bitcoin to the exchange website.     (All good so far I thought!)
Yesterday evening I attempted to log back onto the exchange site,   for some reason I’m not allowed,   and it looks like my account does not exist any more!   I contact the support and they were exceedingly cagey and would not give me any information at all,    except to say that there has been a breach in the terms and conditions.   They tell me there is some Bitcoin on the exchange of mine,   but they will not tell me how much.     They say they will transfer this amount of Bitcoin back to me,   but refused to give any information about what the hell has gone on!
I have made a meticulous log of every action that I took from Thursday,  including all emails,  live-chats et cetera.   
What is particularly frustrating for me is,    if I have done something,   (heaven knows what!)   They absolutely won’t tell me anything.    This is really shaken my faith in these platforms and makes me a bit distrustful of Bitcoin as a whole.     I need to know what has happened,   and if a mistake has been made.  (Maybe by me)     I think that knowing what I did is useful so I don’t make the same mistake again!!     
I’m beginning to wonder if this company   “Blockchain”    and their exchange website,   are legitimate,    or if I’m getting scammed in some way,    will I receive my 1 Bitcoin back in its entirety?    The thing is,   they won’t even tell me how much of my Bitcoin, they are holding.   I consider this to be truly bizarre behaviour from a supposedly legitimate organisation!
Please can some people get back to me and tell me what I did wrong.   Did I divulge too much information?
I look forward to hearing back from you
kind regards ginlane.