Latest posts of: Flawless96

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on: April 17, 2020, 06:03:12 PM

Quote from: o_e_l_e_o on April 16, 2020, 09:34:41 AM What did you say to Amazon for them to reinstate your account? Did they ask for proof of purchase of the gift cards? Did they give any reason for why your account was closed or why they reversed their decision? I provided them with the information they asked for. They told me it took some time for my bank to verify my transaction, hence why my account was put on a pause. Changed topic title and body.

on: April 16, 2020, 08:10:56 AM

Amazon reinstated my account again and my order processed just fine this time. Amazon also told me that my bank apparently held a £0.00 transaction for a day before processing it...

on: April 14, 2020, 10:51:52 PM

Quote from: gentlemand on April 14, 2020, 08:51:00 PM Quote from: khaled0111 on April 14, 2020, 08:49:30 PM If Bitrefill gave you invalid giftcards then they must refund you without waiting for Amazon to refund them. You would hope so but there might well be something buried in their terms and conditions. They might try to claim the contract is between you and Amazon and all they did is provide a way of paying for the card. Even then I wouldn't regard that as good enough and would expect some good will. Just finished reading their Terms of Service. Appears to me I should be eligible for a refund. https://imgur.com/a/4mRcTU4

on: April 14, 2020, 10:10:03 PM

Quote from: khaled0111 on April 14, 2020, 09:35:16 PM Quote from: gentlemand on April 14, 2020, 08:51:00 PM ... You are right. This exactly why I asked OP to contact Amazon directly and ask what triggered their algorithms. Bitrefill have good reputation and I believe they will find away to sort this out. @op, is it possible that someone else had access to your giftcards and used them already? I just logged into my Amazon account now and see that my account access has been restored. I went to order an item from one of the items I ordered previously and my account was suspended yet again. I’m truly fed up with this. This is not going anywhere. Now I want my money back more than ever.

on: April 14, 2020, 09:27:01 PM

Quote from: khaled0111 on April 14, 2020, 08:49:30 PM Did you receive any response from Amazon? Before saying it is a scam we have to know what was the root cause of the problem. If Bitrefill gave you invalid giftcards then they must refund you without waiting for Amazon to refund them. I have at the moment only received 2 emails from Amazon. One saying that my account has been suspended for unusual activity. And one saying my account has been closed and stated the giftcard was invalid. Yes, I certainly agree with you. I will continue pursuing for a refund. They shouldn’t even need to wait for Amazon to respond to refund me. It’s been a week now.

on: April 14, 2020, 08:03:35 PM

Quote from: hugeblack on April 14, 2020, 04:14:20 PM Quote from: Flawless96 on April 13, 2020, 04:05:57 PM They haven’t told me why it happened. They’ve told me they contacted Amazon and haven’t received a response back yet on my case. I’ve emailed them back just now telling them I would like to receive a refund for my purchase, if the issue remains unsolved by tomorrow, since it will be a week since the reported incident. It is good that they kept their word, especially since the problem did not appear by them. Have you contacted Amazon? What happened to your account? Is it back again or is it still frozen? Perhaps what happened is a problem in the connection between the third party "Bitrefill" & Amazon and thus the gift cards became illegal. Good luck and I hope you recover your account. I received this response just now: Censored for privacy reasons (Bitrefill) Apr 14, 21:11 CEST Hello! I understand your situation and the frustration, the problem is that Amazon will keep the funds when they block a card like this due to their algorithms being triggered. Which means we have no way of affecting their decision of a refund. If they do not refund us, we cannot refund you. /Censored for privacy reasons

on: April 14, 2020, 07:55:22 PM

Quote from: LeGaulois on April 14, 2020, 02:41:42 PM @Flawless96 It won't solve your problem but I can tell you there are similar stories with Amazon and websites rewarding their users with Amazon gift cards (i.e. Swagbucks) The same story happened to me before when I wanted to use a virtual card, I purchased an item and less than 10 minutes later my account was frozen. The problem comes from Amazon but they're so stubborn and think only they are right. Sorry to hear that man. Did you ever manage to reach out to them?

on: April 14, 2020, 07:46:24 PM

Quote from: Sleepwalker2 on April 14, 2020, 04:41:22 PM Question about Bitrefill. When there're selling you a card from a store like Walmart, are they providing a scan that can by used on site or it's always to be used for online transactions? The e-giftcard can be redeemed and used on the website for online purchases.

on: April 13, 2020, 04:05:57 PM

They haven’t told me why it happened. They’ve told me they contacted Amazon and haven’t received a response back yet on my case. I’ve emailed them back just now telling them I would like to receive a refund for my purchase, if the issue remains unsolved by tomorrow, since it will be a week since the reported incident.

on: April 13, 2020, 10:37:03 AM

I’ve just been replied to this morning. They’ve informed me that they haven’t yet received a response back from Amazon at the moment. And yes, I will pursue onto receiving a refund for my purchase if I don’t receive a response back from Amazon by tomorrow, as then it’s been a week since the date of the transaction.

on: April 08, 2020, 07:29:48 AM

Thank you for keeping me assured. This is a difficult time for and feeling really anxious at the moment.

on: April 07, 2020, 10:53:07 PM

Yes, Amazon just closed my account. I have contacted both Amazon and Bitrefill through email. Currently waiting on a response from both.

on: April 07, 2020, 09:46:53 PM

Edit: Issue has been resolved! Thank you Bitrefill and Amazon for the help.

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