i submited a ticket for my account shows
There is an issue with the wallet and this page may have limited functionality, such as balances not showing.
Message: {}
recieved this email from support@blockchain.com
Hello.

It looks like your Blockchain wallet is out of sync with our database. This may cause issues such as balances not showing correct. Or problems sending and receiving cryptos as well as buying cryptos and trading platform services may be restricted.
The good news is this is easy to fix. Please follow the below steps and we will synchronize your wallet with our database resolve this issue.

Step 1; Locate your backup words in our security menu.If you are logging into your wallet from our web platform   https://login.blockchain.com/#/login   You can find this in the top right corner. Simply click on Security and then on Backup Phrase. You will see our warning message and you click on Back Up Now.If you are using a mobile device you will see a section on the menu bar that says Backup Funds you simply click on that and it will start the process.

Step 2; Backup your funds Once you have the 12 words located, please send them in a reply to this email and I will match the words on our system. Once this is done your wallet will be synchronised again.
*IMPORTANT* Please do not share these words with anyone outside of Blockchain. These should be kept private when possible. Blockchain employees will NEVER ask for your wallet ID and Password, and we advise that you keep 2FA enabled at ALL times.

 
David | Blockchain.com Support
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