That sounds good thank you I hope everything will turn out okay I am a bit worried I have never experienced anything like this, I will be available and looking out for a response whenever he is available. Again thank you for notifying and responding so quick I will be ready whenever. I'm assuming I'll be contacted via email, if I should keep up following here for an update instead just let me know please whatever I need to do.

Thank you

 

I have a major issue; have been locked out/bugged out of my account. Account name: zripped

I have emailed support@yd but figured I'd post here in-case here or there isn't seen too often.

Problem seems to be my 2FA keys are no longer being seen as valid, even though my authenticator has not been messed with or changed in any way at all. Today (May 1) it was working fine all day, changed many settings and saved with no issues and THEN; immediately after I enabled the option to require 2FA to "play the game", which requires me to enter 2fa to save changes(which it successfully enabled and saved the changes therefore accepting my 2fa key like usual), I went to play and it wanted me to choose a time allowance to play and enter my 2 factor key. I expected that and chose 1-hour, and typed the key in and it didn't work, apparently is being seen as invalid key. Also won't work for anything at all now that requires 2fa related to my account including just logging in, or changing any settings before I had logged out like trying to disable the require 2fa to play option. Couldn't disable it, couldn't play, so I logged out and in to try and remedy the issues but that didn't fix anything for me, and obviously since 2 factor is enabled and not working I now can't log in at all :-( . Tried many different things and times, something is definitely broke with my account or possibly my 2fa, but I use Authy and every other account I have generating codes for(other websites) is working fine and nothing seemed to be off with it. It's still generating YD codes but they are just apparently invalid. Very weird circumstances and happenings right after that require 2fa to play setting was enabled, maybe I'm stupid though and it has nothing to do with it. As I said I did send an email in with a thorough explanation. I feel like something happened site/account side, but I really may have done something without realizing and just totally f****d myself, I was just casually playing and messing with settings without much focus. Sorry for causing inconvenience, and sorry if this is the wrong place to report an issue I'm having, just was looking for any links to contact as I tried to make a new account and talk in game chat but it has to be level 3 lol, I forgot.

I've had my account for like 2 years and have had no issues ever like this. The flow and functionality of the site has been and it still is above par, ever since day-one. Is why I've never left :-) I have a feeling this was just a rare spaghetti hiccup, and maybe even I made a mistake that triggered this but don't realize yet. Let alone recovering my account I would love to find out what in the hell happened and why/how. Very weird. I'm a bit panicked as the coins on the account are most of what I have, I have faith though and hope to resolve this soon

Please reach out to me mod/admin if I need to give necessary details regarding proof of ownership. The email is the one attached to my yd account. Again account name is "zripped"