I wish I had found this forum sooner.
Cryptocoinxpress is a scam. I've lost crypto by depositing BTC into this fake trading platform and then was asked to pay 20% of the balance in fees to make a withdrawal, regardless of the amount being withdrawn.
I've contacted coinfirm and filed a claim. They are looking for additional victims of the same fraud to file a class action law suit. If you've been scammed by cryptocoinxpress and would like to reclaim your deposit and/or join a class action, please reach out to Coinfirm https://www.coinfirm.com/products/reclaim-crypto/
Coinfirm seems to be a legitimate anti money laundering and crypto reclamation organization.