i've received other funds into the same wallet

this is really strange, its got over 112 confirmations..

just doesn't show the amount in the wallet

yes the service has sent the funds directly. its also confirmed in block explorer

ive used the service many times to send to my own wallet, and its come through within an hour top

first time sending to an electrum wallet, so a bit worried that its not come through after 24 hours

any idea on how to troubleshoot the server issue - if any?

its official.. been using electrum for quite some time

not had any issues with BTC in this address before, just this time using cryptovoucher

address is in the list, green globe bottom right

- running the latest 3.3.8
- had no issues sent an amount earlier came through without an issue

cryptovoucher was redeemed to my electrum wallet, been over 24 hours, absolutely no funds.. nothing..

what can be done? any reason this hasn't come in?