Hello Steve, or anyone else from sportsbet ,who might be reading this.
Unfortunately, I would like to share bad experience with the sport betting section in sportsbet.io
I registered like 20 days ago and did some bets. Then, one day I tried to bet and got an error 'Insufficient funds'. I contacted chat, they told me to email your security team, ID and address verification, and several days ago, boom - 'Please note that your account was disabled due to being flagged for multi accounting by our security systems.'. A friend referred me to your site, so I thought, maybe this is it, they are somehow linking our accounts. And now I get a reply - your account is linked to 4 other accounts. None of those four accounts is familiar to me.
Meanwhile, I looked online and found that I am not the only one. It is basically an auto replies sportsbet.io sends - first blocked account, then KYC verification, then accusation of multiple accounts, then email which exactly are those accounts, and finally they close your account. Ironically, as a 'courtesy', they give you your initial deposit back, but not any eventual winnings. No matter your replies, at least from my experience and from what I read in forums so far. Luckily for me, on a net basis I have been losing so far.
Okay, I could understand your rule against multiple accounts. You need to track for that. However, I don't know what is your system of tracking, but it got me wrong. I already sent a number of documents, and I can provide any other document, if required – id, bank accounts and extracts, address verifications, whatever. I asked to make a video chat with me, if you want. I don’t know what is your communication with the other accounts, but if you have collected the same documents from them, that you did from me, you will be aware that I am truthful. But having made my research, now I expect the email that my account is closed and my deposit is returned. So I am writing here, as a last resort of hope. My user is bonooo96.
I feel treated like a criminal, I can't dispose with the cash in my accounts, and you banned me from betting. It has been more than a week of worries now(partially my fault, as initially I submitted an address verification older than 3 months). I don't call this fair. Try to look at it from my perspective and you will see that the email support is not responsive, nor helpful. I don't know whom to contact for receiving adequate support, and not robotic answers. I am here because I thought it is fun betting with you, not to deal with your support for ages (it is usually a day before I get every reply). Even if everything goes smoothly from here on, which I highly doubt, it's not ok anymore.
Here are some screenshots from the communication:
https://imgur.com/a/4hMVf16
https://imgur.com/a/e7RwoXj
https://imgur.com/a/FM1uBg0
https://imgur.com/a/Nk6OdGu
Unfortunately, I would like to share bad experience with the sport betting section in sportsbet.io
I registered like 20 days ago and did some bets. Then, one day I tried to bet and got an error 'Insufficient funds'. I contacted chat, they told me to email your security team, ID and address verification, and several days ago, boom - 'Please note that your account was disabled due to being flagged for multi accounting by our security systems.'. A friend referred me to your site, so I thought, maybe this is it, they are somehow linking our accounts. And now I get a reply - your account is linked to 4 other accounts. None of those four accounts is familiar to me.
Meanwhile, I looked online and found that I am not the only one. It is basically an auto replies sportsbet.io sends - first blocked account, then KYC verification, then accusation of multiple accounts, then email which exactly are those accounts, and finally they close your account. Ironically, as a 'courtesy', they give you your initial deposit back, but not any eventual winnings. No matter your replies, at least from my experience and from what I read in forums so far. Luckily for me, on a net basis I have been losing so far.
Okay, I could understand your rule against multiple accounts. You need to track for that. However, I don't know what is your system of tracking, but it got me wrong. I already sent a number of documents, and I can provide any other document, if required – id, bank accounts and extracts, address verifications, whatever. I asked to make a video chat with me, if you want. I don’t know what is your communication with the other accounts, but if you have collected the same documents from them, that you did from me, you will be aware that I am truthful. But having made my research, now I expect the email that my account is closed and my deposit is returned. So I am writing here, as a last resort of hope. My user is bonooo96.
I feel treated like a criminal, I can't dispose with the cash in my accounts, and you banned me from betting. It has been more than a week of worries now(partially my fault, as initially I submitted an address verification older than 3 months). I don't call this fair. Try to look at it from my perspective and you will see that the email support is not responsive, nor helpful. I don't know whom to contact for receiving adequate support, and not robotic answers. I am here because I thought it is fun betting with you, not to deal with your support for ages (it is usually a day before I get every reply). Even if everything goes smoothly from here on, which I highly doubt, it's not ok anymore.
Here are some screenshots from the communication:
https://imgur.com/a/4hMVf16
https://imgur.com/a/e7RwoXj
https://imgur.com/a/FM1uBg0
https://imgur.com/a/Nk6OdGu
Hello bonooo96,
We had a look at the situation and it has all been cleared up and a email sent to you via your registered email inbox.
thanks and good luck!
regards,
Steve,
sportsbet.io
Thank you Steve for the quick reaction. Seems like this forum is the best channel of communcation.