What’s up guys!

A few questions and comments from an occasional player:

1. First and foremost - BY FAR; why did rakeback potential get cut in half, from 30% to 15%?  This was done with little to no warning and for mid stakes players, it has a large effect on loss rate.  As you knew when you did this and in the manner in which it was done, I’d imagine. 
The VIP wheel doesn’t come close to making up the difference, as it depends V on losses over a single day period.  So one could conceivably lose 25-50k USD on a Friday, return to the platform on Monday, and be EXCLUDED FROM PARTICIPATION.  It’s

If you had a thread on a forum moderated by people w zero conflicts of interest, such as 2p2 (biggest in the world by far), the players would skewer Wolfbet for this.  It is analogous to the Pokerstars heist from THEIR biggest customers - the SuperNova Elites - who were told in November of 2015 that Pokerstars would no longer be honoring their approx $120k in rewards, after the players had played for 11 months out of the year chasing SNE status.  Some considered filing a class action and some organized a boycott.  Some did other things.  That was the key inflection point and is mostly why there is almost zero action at mid or high stakes.  Ultimately, the fine print gave them an out to stiff those players.   

2.  Myself and another user who has also reached Beta status ($5mm-$10mm handle) have noticed something peculiar, that may be perfectly square, and I’d like to hope our observation  is way off the mark.  But the big Weds $5k volume race rarely seems to be won by a player who isn’t listed as “hidden”.  I have a ton of faith in the crypto gambling world, from an ethical/moral POV (who wouldn’t, am I wrong?).  However, enabling players to stay hidden, while they participate in the Wolf Race seems like those less trusting than myself could potentially speculate that a site is pocketing the prizes. 

3.  I recently had a very disappointing experience with a normally reasonable customer service team (I won’t give their stage name).  After having NEVER BEFORE adjusted settings on the flashbet feature, w regards to raising or lowering a wager based on win or loss of the previous roll, I set a $0.52 100 roll flashbet w the goal to hit under 7 and/or under 9 a few days ago.  I went to work and then began my FIRST FLASHBET SESSION OF THE DAY - only to find that .165 btc was “missing” and the 100 rolls only lasted 24 rolls before I received the “you’re broke, no more flashbet for you” sign. 

Having been completely perplexed by now, I went back to my session ID to find that my settings had been changed to raising my wager 6% after a win (under 9) and to increase by 60% after a losing roll. It would be impossible to accomplish anything but going bust, if using these settings - it’s not like there’s a chance my on-site bankroll - or anybody else’s- could do anything but go bust with those settings. 

My playing history backed up my assertion.  I’d have been better off donating to charity lol - which I ended up doing to punish myself and remind myself to be grateful for the things I do have.  But I strongly felt and feel an inadvertent adjustment or update to my settings had occurred when I was off line.  Perhaps there was a software glitch.  Or perhaps an update caused an error.  I don’t know anything other than that I did not, under any circumstances, manually write in 6% and 60% into fields I had previously never used. 

The manager I deal with is usually reasonable.  Not this time.  I received ZERO refund, as is their right.  I was told that it was of my own doing and the software only performs w the settings the user implements.  I don’t mind losing - whether it was this $7,500 or the other $200,000-$300,000 I’ve spent on Wolfbet as part of my leisure budget.  Being told I was essentially either lying or incompetent - I didn’t appreciate that so much. 

As some of you know, I’ve given away $1000’s in tips across different platforms.  I offered to re-deposit immediately AND make the chat rain, if they would refund the .165 btc.  No further response from them. 

I have also noticed the software reload in the middle of a Hilo hand or dice roll.  I often wonder why that is . . .

- Timmy88

If I had to guess (and I have no way of knowing, of course), he is probably quite bullish on BTC for the medium term, given market conditions, and might be auto-buying something like 2.5 BTC/wk. 

I’d also guess that he plays from a mobile device and finds the rakeback program to be ok, the wolf race to be a smart business decision by management, is basically break even (*/- less than 1 BTC), finds most of the other promos to be more of a nuisance than anything, regrets accepting so many “friends” but is too nice and doesn’t want others to feel big-timed or rejected.  The software is fairly clean and has good aesthetics. 

Relative to other products he has tried, reviewed, and/or marketed, he might be quite disappointed in a few things: functionality of balance updating correctly after MANUAL spins (when wagering up to $5k/bet, this is CRUCIAL dysfunction, as the correct updated balance would determine bet sizing; doesn’t really understand why almost zero of his requests have been accepted, including: deposit bonuses (can get that anywhere), being patronized by CS when noting the same exact glitch that others have independently noted, told conflicting information by staff - was told that a VIP concierge would be available 24 hours, which is untrue, as with a staff of 1 in this department and the need for humans to sleep, it’s not possible lol.

He seems to be a fairly risk-tolerant gambler with a generous streak, some promotional skills, and might’ve received his money thru a trust fund, or he might work 55-60 hrs/wk and enjoys -EV gambling as a way to have fun and blow off some steam 4-5 nights/wk.

A person like this doesn’t seem to care about money won or lost and considers any funds deposited to be lost, as playing for serious money is not a path he would be likely to choose.  Serious money = $100k sports bets w Asian books.  That’s not his goal on a crypto gambling site. 

But being treated FAIRLY, given what he contributes to the site in material and non-material manners - such as not hiding himself and interacting/tipping other players to help keep them online and playing, or wagering 6 figs daily - that is PARAMOUNT to retaining a customer like this, along w his network of similar individuals (many of whom are a lot more generous bc they drink). Given that he’s been given exactly 1 small bonus and get this . . .  was told he would receive a hefty bonus, BUT NOT UNTIL THE WEEKEND “because uh, that’s like uh how they do it or something” is further patronizing. 

No deposit bonuses.  No 24 hr VIP concierge.  A surprisingly large number of losing bets as a 93% favorite in Hi-Lo (a game he had tried to turn the masses on to, but frankly questions the RNG, or the ability to manually override the back end). To be clear, the site is almost certainly not rigged against him, but when one player makes up so much of the liquidity on any given day, the last thing you want to tell that whale is No No No, to virtually every proposal.

I would guess that the smart move by an up and coming business like this would bend over backwards to retain true whales, who have access to many more whales.  But as has been pointed out by others, the affiliate program is poor and the whales are treated about the same as the minnows.  Which is how it should be, were this a hospital or an auto body shop - but not when running a for-profit gambling business.  Every good casino manager knows to take excellent care of the biggest players.  Vegas will kick Bill Gates and NBA players out of their suites to make room for a no-name whale.  And those billion dollar casinos weren’t built on poor treatment of the biggest players. 

If there is interest in retaining players like this, be prepared to shell out generously a la the Vegas casinos, or any house of gaming - where they eat invest enormous amounts of funds into attracting and RETAINING whales.  And note that I used the word “invest” specifically.  Because ime, the most profitable business ventures I’ve witnessed (perhaps been party to?) - always begin with significant investment, relative to the scale of the business and the client’s forecasted spend.  When 1 person out bets the whole freaking board in 2-3 hours, you might consider throwing a few BTC in his direction - thereby purchasing his loyalty for long periods of time.  You don’t tell him he can’t get his bonus until the weekend, which makes zero sense and comes off as extremely petty and stingy.

He’s probably not a guy to piss off but he’s prob not a guy that bother to give such a large amount of constructive feedback, if he wasn’t willing to give the site another chance, due to the promising aspects he has experienced.  I guess time will tell . . .  Gl everybody, maybe you’ll wake up to a $100 tip some day.  The ball is in the Wolf’s court.  Peace

Wins/losses and money comes and goes.  Fairness doesn’t.  And the actions of the site seem to indicate that