Update... Full refund received after 2 1/2 days
Updated review at Trustpilot

EXOLIX Experience

FUNDS SENT BUT NO EXCHANGE OR REFUND PROVIDED
NO RESPONSE FROM CUSTOMER SUPPORT

I initiated an exchange. I sent the funds and there was blockchain confirmation within minutes. Since I have had problems with other exchanges when sent funds were only slightly less (due to network fees), I try to make sure to always send a little more. With severely rising ETH gas fees, I ended up overshooting somewhat on what I sent. Although it was only about $3 over... seems like a very small deviation.

After an hour, the exchange status was still not showing that funds were received, so I sent a message to support (through the website), with the transaction ID and indicating the slightly higher amount sent. There was NO reply and NO refund/exchange.

After another 12 hours, I sent another message, with the transaction ID, and the transaction hash for the sent funds. Still NO reply and NO refund/exchange.

After another 7 hours, I sent another message (this time through email). Still NO reply and NO refund/exchange.

So after more than 24 hours since sending funds, and three messages to Exolix, there has been NO reply and NO refund/exchange.