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Hi,
I sincerely apologize for the inconvenience caused.
After discussing the matter with my team, we have identified the issue and taken steps to rectify it.
We promptly contacted the provider we work with, Softswiss, to ensure the legitimacy of the bets placed. This verification usually takes between 1 and 24 hours. Unfortunately, in this instance, our reattempt to process your withdrawal failed unnoticed by all parties involved, including myself.
To make up for the significant delay you have experienced, I have instructed my team to credit your account with a $1000 bonus as a gesture of apology.
Rest assured, we are committed to preventing such incidents in the future.
Our support team has already reached out to you via live chat to confirm the validity of your address. Once you respond and confirm, we will promptly process your withdrawal.
Once again, I deeply apologize for the inconvenience caused and appreciate your understanding.
Best regards,
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The withdrawal is obviously not processed as it still says processing on the account. Dear community,
Thank you for bringing this case to our attention.
We would like to confirm that the withdrawal has now been processed correctly. The reason behind this delay was the discovery of concerning activity involving multiple users who were linked to each other.
After investigating the situation, we have identified the possibility of abuse. However, considering the non-significant amount involved, we have decided to release the funds.
We would like to express our gratitude to the user for their patience and cooperation in providing the necessary information. While it is rare for us to conduct such checks, it is essential for us to ensure the safety of our site.
If you have any additional concerns, please do not hesitate to contact us.
Check your wallet. Just because it says Pending does not mean it has not been sent. The withdrawal was sitting for too long so we had to manually send it. |
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Dear community,
Thank you for bringing this case to our attention.
We would like to confirm that the withdrawal has now been processed correctly. The reason behind this delay was the discovery of concerning activity involving multiple users who were linked to each other.
After investigating the situation, we have identified the possibility of abuse. However, considering the non-significant amount involved, we have decided to release the funds.
We would like to express our gratitude to the user for their patience and cooperation in providing the necessary information. While it is rare for us to conduct such checks, it is essential for us to ensure the safety of our site.
If you have any additional concerns, please do not hesitate to contact us.
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Dear Community members,
We hope this message finds you well.
We are writing to express our sincere gratitude for the customer cooperation throughout the documentation process. We understand that it may have been a frustrating experience, and we appreciate the patience and diligence in providing the necessary documentation.
It is very important to reiterate that, this is done to ensure the protection of our users and maintain the integrity of our platform.
With that being said, we are pleased to inform that after a thorough review of the newly submitted documentation, we have now released the pending amount. The funds should be available in the customer account shortly.
His cooperation has played a crucial role in expediting this process, and we are grateful for the efforts. We understand the importance of a timely resolution and strive to ensure customer satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to our dedicated support team. We are here to assist you and provide any additional information you may require.
Warm regards,
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Dear Community Members,
We would like to address the concerns raised regarding the $500k withdrawal currently on hold. We appreciate your concerns in this matter.
First and foremost, we want to emphasise that it would be much easier for us to release the withdrawal to avoid any negative exposure within this thread. However, doing so without obtaining the necessary information from the user would have serious consequences.
We understand the desire for transparency, but we must uphold the utmost confidentiality when dealing with such matters. It would be highly unprofessional to publicly disclose any further details about this case or the user involved.
As many of you are aware, we are one of the most reputable crypto casinos. We have successfully processed thousands of withdrawals of similar or even higher amounts within a matter of seconds to minutes.
Nevertheless, there are rare instances where we require additional information before processing such significant withdrawals. This is done to ensure the protection of our users and maintain the integrity of our platform.
Currently, we are still awaiting the full set of information required from the user. We have received partial information, which so far has been highly appreciated, but there is one last piece of the puzzle that is still missing.
Once we receive the complete and necessary details, we can proceed with the withdrawal promptly.
Please rest assured that our team is available 24/7, dedicated to resolving similar cases as efficiently as possible. However, we rely on the full cooperation of our users to expedite the process.
If you have any further inquiries or if additional information is required, please do not hesitate to contact us. We are here to assist you.
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We want to address your concerns regarding withdrawal processing and assure you of our commitment to prompt service.
As a responsible gaming platform, we have implemented measures to safeguard the security and fairness of our platform. On rare occasions, our dedicated verification team may come across anomalies or unusual patterns associated with an account.
In such cases, our team conducts a thorough investigation to ensure the legitimacy of the transactions involved. This process is crucial to protect our players and uphold the integrity of Duelbits. Throughout the verification process, we work closely with the account holder, requesting specific information and ensuring their privacy and confidentiality.
Please rest assured that any delays experienced during the verification process are solely aimed at ensuring the highest levels of security and transparency.
Our dedicated team is committed to completing this process as efficiently as possible, with the goal of minimizing any inconvenience to our valued users.
If you have further concerns or require clarification specific to your situation, please do not hesitate to contact our support team. We are here to assist you and address any queries you may have.
Thank you for your understanding and cooperation.
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We would like to address your concerns regarding withdrawal processing.
Firstly, we want to emphasise that we have always prioritised timely withdrawals and have consistently processed them promptly. It is not a problem for Duelbits to process a withdrawal of $500k or higher amounts almost instantly. We often process withdrawals of this magnitude as part of our normal day to day operations.
However, it's important to note that as a responsible gaming platform, we have certain measures in place to identify any activities that could potentially compromise the security and fairness of our platform. In rare instances, our dedicated verification team may detect certain anomalies or unusual patterns related to an account.
When such occurrences arise, our team may need to conduct a more thorough investigation to ensure the legitimacy of the transactions involved. This process is necessary to protect both our players and Duelbits as a whole. During this time, we rely on the user's assistance and understanding to provide any additional information or cooperation required.
While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.
Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.
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could be processed by a third party
probably contacting the support everyday won't help that much with that matter since it'll just add unnecessary stress on the team
unless it's really urgent matter
That's why I ask here bro, I'm tired of hearing the same answer every time I ask them but after someone told me here it took 2 weeks then I didn't ask anymore, I would come back after 2 weeks, that's a good idea right? Actually the main problem is that my withdrawal was not processed before KYC was verified if my withdrawal was processed then I would not care when my KYC was approved  After all I will continue to follow the process I know Duelbits have a good reputation here. I am very sorry for what happened. I spoke to my team about it and they assured me it will never happen again. It was a miscommunication between some staff members. |
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Dear fellow gamblers, I wanted to share my recent experience with a casino site called duelbits.com. As someone who gambles regularly and considers himself a high roller (and a degenerate), I thought it would be worth giving it a try. I'm not gonna lie, I was pretty lucky (Hit full screen VS in wanted 5 times, and got 5-6 times 2000X in pragmatic slots). My experience with the website was decent, the rewards were insanely attractive and most popular games were available. No complains there. I finally thought I had found a good alternative to the biggest casino out there (we all know which one it is). After about 3 weeks of gambling these were my stats: Deposits: 500k Rewards (Rakeback, daily, weekly): 1m Wager: 90m Avg bet size: 100 in hacksaw, 400 in pragmatic (Although it was a bit lower at the start) Profit: ~7m However, my happiness was short-lived as the operators of duelbits locked my account (5.5m balance) while I was spinning and informed me that I needed to perform KYC. I thought this was a logical thing to do, so I went ahead and successfully completed the KYC through a third-party provider link that they had provided. I informed the casino through the support window that the KYC was successful, and they told me they needed to do some additional checks and would let me know once they were done. Unfortunately, every day, when I asked for an update, they would provide the same generic response of "No ETA, no update yet, etc." Seven days have passed, and there still hasn't been any update or explanation. I never played from restricted countries, never created multiple accounts and never broke any rule mentioned in TOS. I tried to give them the benefit of the doubt, but after a week I realized that this is possibly an attempt from the casino to take away my winnings from me (especially considering that this process took 10 minutes on other sites), so I decided to report this on the forum to warn other users not to fall into the same trap. I mean, what's the point of gambling if being lucky is a bad thing? Of course I don't play to win money, but if I'm lucky enough to come out on top I want to be able to take the win (Not that I won't give them back eventually) I would advise gamblers, or at least high rollers, to avoid duelbits, which is a shame because other than this it is a great site to play on. Maybe this is because they don't have the funds to pay out lucky high rollers, or maybe it's just greed. It is up to you to decide. Thanks for reading, and I hope my experience will help others avoid the same fate. Conversation & Account statusIf anyone wants to see some big wins, here are some replays that I had saved (I don't have them all as my account is still locked): (5VS - Wanted)(5VS - Wanted)(5VS Max win - Wanted)(5VS Max win - Wanted)(4800x - Wanted Dead Dead Dead)(5400x - Bloodthirst)(5500x - Rocket reels)(2700x - Itero)(8500x - Buffalo Stack 'n' Sync)(~2000x - Magician's Secrets)(~500x - Starlight base game)(~1000x - Sugar Rush)Bonus Incident: There was another incident may or may not be related to the whole situation. I have reasons to believe that it is possible that someone from the support team attempted to gain access to my account. At some point someone attempted to reset my password on duelbits. It is worth noting that nobody has access to my email address as that information is hidden. Another piece of information that might be important is that this occurred the first day that support contacted me. Some time later I received email from my email provider containing an opened ticket (and conversation) that was opened from someone using an gmail account (Which I will call Noe) and was attempting to gain access to my email. See below the conversation. I have redacted some fields for privacy. Noe first created the ticket using the below contents. OS: **** OS Version: **** Browser: **** Browser Version: **** Resolution: 752 × 1280 Client: Static Client Version: support-form Username: **** Contact Email:**** noe@gmail.comUser-Agent: **** Timestamp: **** Date: **** I forgot my password, and i have no recovery methods set. Please, I'm travelling abroad and don't have remember the password to access my account. I don't want my old emails, just please get me access to this account again. Support replied asking for some proof of ownership. Hello,
Thank you for contacting us.
We can see that there is no account recovery method available for your account. Therefore, in order to assist you in setting a recovery method for the account with your chosen email and/or phone number, we must ask you to provide us with the following security information first:
Precise time when you have last accessed your account:
Did you use any of our mobile apps to login, or did you access your account through a web browser:
The exact display name that you chose for your account:
Some of the addresses to which you have sent your last messages:
Some of the subject lines from the last sent messages:
Do note that we require the requested information to be completely accurate if we are to proceed, otherwise, we may be forced to terminate the recovery process.
Noe replied containing the display name of my duelbits account, and mentioned that the most recently received email must be from duelbits. Precise time i access my account: a while ago, i don't remember when. I have not used any mobile apps, mostly through browser. The exact display name: Once again, I don't access my email much, i use it mostly for my gambling sites registration and verifications, but it's Either FishermanTV or **<email name>** Some of the addresses to which i have sent messages to: i don't send out emails to anyone, but my most recent "received" email must be from ( no-reply@duelbits.com) Some of the subject lines from from last sent messages: i don't send out emails to anyone. Afterwards I intervened and replied from my own email address in order to close the ticket. A few things are interesting here: 1. Noe knew my email address was registered on duelbits even though that information is private and have not shared my email address with anyone. 2. Noe knew my display name that I was using on duelbits. The display name is public, but it shows that the attack came for duelbits specifically. This is also confirmed by the fact that they said the most recently received email was from duelbits. 3. I did not share the full gmail address of Noe, but it contained a name that "coincidentally" was the same name as the support agent that had contacted me. I always thought that the support agents use fake names but it was too uncanny to leave out (As it's not a common name). Thankfully they did not gain any access to my email or duelbits account but it still very scary that there is a possibility that someone from the inside was doing these things. Duelbits has an active investigation ongoing with this case and although a lot of progress has been made, one has to understand that this is a lengthy process where multiple operators and compliance partners of Duelbits had to be involved. Duelbits has communicated with several operators, including stake.com and based on the information obtained from the blockchain and through the addresses this user deposited and withdrew from, there's direct exposure of bug abuse from different operators, however an independent investigation is still being conducted. Duelbits would like it on the record that the user has already been paid out a seven figure sum prior to the commencement of the investigation. The investigation should be coming to a conclusion shortly where either the outcome will be communicated to the user privately due to the sensitive nature of the information or the case reported to the authorities if necessary. There is also significant reason to believe that this user breached several terms in our Terms of Service and AML and KYC Policy. Please see https://duelbits.com/tos and https://duelbits.com/aml for further reference. |
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Unfortunately, I can't go by the link because the site isn't working for me for like a week now. I'm trying in different browsers, but the result is always the same
Have you restarted your modem or tried to clear the cache? The website works perfectly for me. I tried to access Duelbits with various browsers and from four different devices. It's not working for me, and others posted about this problem too. I wasn't having any issues with accessing the site for many months, but now it looks like it's not only me:   Sourse: https://updownradar.com/status/Duelbits.comDuelbits team, please do something about it. Hi, Can you please PM me what it says in your browser console, thanks. |
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 The most anticipated football match in history takes place on Sunday at the Lusail Stadium, as Argentina face reigning champions France in the 2022 World Cup Final! Who do you think is going to lift the trophy on Sunday? Get a $50 RISK-FREE LIVE bet when you place a $50 bet pre-match at Duelbits.com We are proud to be the most rewarding Crypto Sportsbook & Casino, and we are confident this World Cup offer is unbeatable! Full info & terms here: https://duelbits.com/promotions/world-cup-final-risk-freeGood Luck!  |
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To answer some of the queries: 1 ticket = $100 wagered, although as per terms, sports bets need to have a minimum odd of 1.20, while for the original games like Plinko, Crash, Mines and Roulette, the multiplier needs to be at least 1.2x to count towards the tickets. Also, yes, we have the ornamental hunt! - We will hide a special Christmas ornament on a specific page every day.
- This can be the page of a slot or a live game, or a sportsbook market.
- Follow our Twitter account for daily clues as to where this ornament is hidden.
- When you have found the ornament, click on it, and post the tweet that appears in a popup window.
- Make sure you don't change your unique identifier in the tweet, as this will identify the winner.
- The daily prize is $500 for one lucky winner, selected at random on the following day
. The promo will last till the 25th of December. Full info: https://duelbits.com/500k-christmas-giveawayDon't forget our World Cup predictor! We already gave away more than $10k for free, and more to come! https://duelbits.com/150k-worldcup-giveawayGood Luck! |
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 At Duelbits, we are running our exclusive $500k Christmas Giveaway! All you need to do is wager 100 coins ($100) on a single day, and you’ll get rewarded with a ticket to the Prize Draw. Winners of the draw will receive a total of $200,000 in cash prizes. 1. 100,000 USD 2. 50,000 USD 3. 25,000 USD and 200 users x 125 USD. On top of that, we are giving away more than $300k in daily bonuses. Users will be able to open a present every day, and they will find a free bonus or a special offer.  Enjoy, and good luck! |
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Hi All! We also have this promotion page giving additional details. https://duelbits.com/promotions/world-cup-predictor-win-100kUsers can win on every world cup round, so almost every day! We also have different leaderboards: - First Stage leaderboard (All points gained predicting the Group Stage matches) - Total Giveaway $20,850.00
- Final Stage Leaderboard (All points gained predicting round of 16 and onwards matches) - Total Giveaway $38,850.00
- Overall Leaderboard (The sum of all points gained on Group and Final Stage Leaderboard) - Total Giveaway $68,300.00
Lastly, we have a Daily Leaderboard, where the prize pool is $1,000 (for the 22 World Cup matchdays). Total Giveaway $22,000 Overall, the prize pool is $150,000We run multiple leaderboards so that if some users join the game later, they can still be on top of one of the leaderboards! Of course, the early a user enters the competition, the higher the chances of winning the Final Leaderboard prize. Good Luck! |
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-4 days for the World Cup 2022 to start.We are offering a $5 free bet for every goal scored by your favourite player! All you have to do is place a Top Goalscorer bet on your favourite player before the start of the World Cup. 1. Place a pre-tournament single bet on any player to be Top Goalscorer at the 2022 World Cup. 2. You will receive a $5 Free Bet every time your selection scores a goal at the World Cup, credited within 24 hours. The minimum stake to be eligible for this promotion is $20. Promotion info: https://duelbits.com/promotions/world-cup-top-goalscorer-free-betWorld Cup Top Goalscorer odds: https://duelbits.com/sportsbook/soccer/season/59630Good luck!
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 https://youtu.be/5JJ2L87hBYcAre you ready for the World Cup?  Show your football knowledge and take part in Duelbits’ World Cup Predictor. You could win up to $100k! It‘s free to play, simply enter your predictions for each match. Duelbits is the regional betting sponsor of the Argentine Football Association and Official European Betting Partner of Aston Villa. Use the following link to play for free & win for real: https://duelbits.com/150k-worldcup-giveaway |
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I'm a new user on this forum, and I'm not happy because my first post is in the topic Scam Accusations. After six days of waiting, I saw no other option than to open a topic here. I think it is quite frivolous to keep the user on hold for six whole days, and not pay him his money. I created an account on Duelbits, played the first bet which was a winner and tried to withdraw my money. After that they asked me about KYC. July 10, 2022. Although I don't like to leave my documents on various sites, but I had no choice. I had it done within 15 minutes. Six days later, the money has still not been paid. It's $1275. Whenever I asked them if KYC was confirmed, I would get the same generic answers from Live Support. They don't know anything, I need to be patient, they don't know when it will be finished, there is no ETA. Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year. I would like your help and advice, what to do in this case. Is there anyone here who can help me? Screenshots: https://ibb.co/2ZqQxD1https://ibb.co/b2zDKF4https://ibb.co/G0p63G6Hi sale2000, The investigation from the Sportsbook provider has been concluded & your withdraw has been processed. Thank you for your patience. |
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Hi Sasky 1993, We have made contact with you yesterday via e-mail. The reason for the delay in your withdrawal being approved is due to an ongoing investigation that we are currently conducting on a particular case which you may be involved in. Although we cannot share much about this case at the moment, we will be more than happy to share further details once it has been resolved. We take customer support very seriously & we wouldn’t withhold funds without good reason. |
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