I got it, many thanks guys. The other party said let's talk tonight. What kind of problem could it be? Frankly, I trust him, he could stop direct communication, but he is also trying to solve the problem. It is a possibility that the other party has never sent, but do you think there is another possibility?

Yes, he asked for TX ID to check in Thodex, but the other party stated that the support platform cannot share it for security reasons. It seemed silly to me. However, my bitcoin wallet address is as follows, is there any transfer? Is it possible for me to learn?
3D5cs4SBrRyRcp9p4QBnkQiVGQZXGW71Qf

Hi guys,
Since I was going to receive a bitcoin payment last night, I created a bitcoin account from an exchange named Thodex. To obtain a bitcoin wallet, I completed the necessary security steps, obtained my bitcoin wallet code and sent it to the person who will make the payment. However, it requires real authentication for bitcoin purchases and withdrawals. I sent the required documents and waited for their approval. However, when I woke up in the morning, I couldn't see any payment. The chamber wrote to their support service and stated that my account is not eligible to buy bitcoin, is there such a thing? I have obtained the wallet code, not the purchase, but the bitcoin transfer process. I wonder if there is a transfer time? Is there a possibility that bitcoins will arrive once my account is approved? Where did the bitcoins he transferred go? Thanks for answers.